Pdc Trainee Predelivery Center

Job Title - PDC Trainee Pre-Delivery Center

Location - Murrysville/Export, PA (Onsite)

Experience: Minimum 2+ Years

Role Summary

The PDC Technician prepares Clients patient monitoring systems before they ship so they arrive at hospitals ready to install. The work is procedural and quality-focused: loading software, applying purchased options and configurations, verifying the setup, documenting it in ServiceMax, and repacking for shipment, all following Clients work instructions.

Key Responsibilities

Receive and validate work orders and identify the devices to be processed.

Unpack and stage devices, record serial numbers for traceability, and connect power and network.

Power on devices and use approved support tools to confirm communication and device identity.

Load required software, purchased options, and approved configurations (clinical and customer-specific configurations in later phases).

Verify the setup, apply the required labels, and complete checklists and records.

Power down, repack, and prepare devices for shipment to downstream fulfillment.

Record work, time, serial and completion details, and exceptions in ServiceMax, and move work orders to the correct completion status.

Do basic troubleshooting and escalate issues to the Working Lead.

Record rework and its causes to support first-pass yield tracking.

Keep the work area safe and organized and follow Clients quality and handling standards.

Backup Technician: cover absences and volume surges, and support Clients HPM installation, deployment, or cabling projects when assigned.

Required Qualifications

High school diploma or equivalent; technical, engineering, medical, or science qualification preferred.

3+ years of combined technical and customer-service experience, preferably in healthcare.

Hands-on experience with equipment configuration, software loading, basic troubleshooting, and documentation.

Basic knowledge of networking (wireless, routing/switching, servers).

Strong computer skills and accurate data entry in work-order or ERP systems.

Able to follow detailed work instructions exactly and work under close supervision.

Valid driver's license and driving record compliant with the Clients Fleet Policy.

Preferred

Experience with patient monitoring, biomedical equipment, or medical device field service (Clients patient monitoring systems a plus).

ServiceMax or similar field service management system experience.

Experience in a regulated (FDA/ISO) or production/depot environment.

Core Competencies

Attention to detail and quality.

Dependable, with a strong work ethic and ownership of their work.

Logical problem solver who knows when to escalate.

Clear written and verbal communication, and works well in a team.

Training & Qualification

Complete Clients-required training before independent work: product (patient monitoring systems), service procedures, safety, ServiceMax, and Quality & Regulatory policy training (up to ~96 hours).

Includes online/self-paced modules, one virtual instructor-led session, and a 4 5 day in-person session at the Clients Cleveland Training Center (travel required).

Prior Clients training may be credited after review by Clients.

Work Conditions

Onsite at the Clients Pre-Delivery Center, Murrysville/Export, PA.

Single shift, Monday Friday, normal business hours aligned to the facility schedule.

Must be able to lift and handle patient monitoring equipment and packaging, and stand for extended periods.

May be redeployed to Clients HPM installation, deployment, or cabling projects at customer sites when PDC volume is low (travel may be required).

Background check and site-access requirements apply.

VeeRteq Solutions is an Equal Opportunity Employer