Position Details
People Associate Hr Associate Apply
Title: People Associate
location: Richardson, TX
location: Richardson, TX
Remote/Hybrid/In-person: Hybrid (Tue-Thur onsite)
Duration: 6+ Months
Duration: 6+ Months
Resource's typical working day:
- Customer Service & Phone Support: The resource will primarily handle inbound and outbound calls, providing prompt and courteous assistance to employees or clients. This includes resolving inquiries, escalating issues when necessary, and maintaining a professional tone throughout interactions.
- Ticket Management: Responsible for managing service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. Timely follow-up and accurate documentation are key.
- Data Entry & Record Maintenance: Regularly inputting and updating information in relevant databases or systems. Accuracy and attention to detail are essential to ensure data integrity and compliance.-
Must have skills:
- Attention to Detail Demonstrates precision and accuracy in completing tasks, ensuring data integrity and minimizing errors.
- Multitasking Ability: Capable of managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines.
- Effective Communication: Clearly conveys information both verbally and in writing, adapting communication style to suit different audiences.
- Strong Interpersonal Skills: Builds positive working relationships and collaborates effectively with team members and stakeholders.
Software skills:
- Microsoft Suite
- Basic Computer functions
- ServiceNow and PeopleSoft is a PLUS
Years of Experience: at least 3 years of experience in customer service and/or related industry
Education: HS and GED
Summary:
As a People Associate, you will provide basic support and customer service to those contacting the People
Service Center.
