_{Job Title: Permanent RN Program Manager Acute/ER/Trauma
Location: Wrangell, AK 99929
Salary Range: $105,000 $146,000 + Full Benefits
Schedule: Full-Time, Day Shift}

_{The RN Program Manager for Acute/ER/Trauma is responsible for overseeing operations, staffing, quality, and performance improvement within the Emergency and Acute Care Departments. This role also serves as the liaison with pre-hospital EMS services and trauma referral centers, ensuring excellence in care delivery across the trauma care continuum.}

• _{Direct the daily operations, staffing, training, and development of the Emergency Room and Acute Care teams.}

• _{Serve as the hospital liaison to local EMS providers and trauma referral centers.}

• _{Coordinate a multidisciplinary trauma care approach across the continuum.}

• _{Ensure the clinical and financial performance of the Trauma Program.}

• _{Lead ongoing quality improvement and performance monitoring initiatives related to trauma and emergency services.}

• _{Facilitate Emergency Preparedness, ER, and Acute Care staff meetings.}

• _{Represent the departments on hospital committees and task forces as assigned.}

• _{Support a collaborative team approach to patient care in ER, trauma, and acute care settings.}

• _{Monitor department performance metrics, including patient volumes, staff performance, and quality of care.}

• _{Maintain departmental dashboards aligned with organizational excellence pillars (People, Service, Quality, Finance, Leadership).}

• _{Provide direct patient care as a staff nurse when needed to support departmental staffing.}

• _{Complete annual performance evaluations and implement corrective action plans as necessary.}

• _{Support employee satisfaction initiatives and facilitate improvement plans through staff engagement.}

• _{Investigate and resolve patient, staff, and provider complaints.}

• _{Maintain employee competencies and oversee ongoing education requirements.}

• _{Promote adherence to hospital policies, procedures, mission, and objectives.}

• _{Contribute to annual budgeting and ensure operational efficiency.}

• _{Implement plans to address any budget variances exceeding 5%.}

• _{Drive cost-effective operations while maintaining high standards of care.}

• _{Monitor and improve customer satisfaction and department performance outcomes.}

• _{Direct supervision of ER and Acute Care nursing staff.}

• _{Responsible for employee performance, development, and team effectiveness.}

• _{Bachelor of Science in Nursing (BSN) required; candidates must be enrolled if not already obtained, with completion expected within 2 years.}

• _{Current, unrestricted RN license in Alaska (or another U.S. state with active Alaska licensure application at time of hire).}

• _{Basic Life Support (BLS)}

• _{Advanced Cardiac Life Support (ACLS)}

• _{Pediatric Advanced Life Support (PALS)}

• _{Trauma Nursing Core Course (TNCC)}

• _{Certified Emergency Nurse (CEN) Required within 2 years of eligibility}

• _{High school diploma or GED}

• _{Clinical Competency Assessment Required within 3 months of hire}

• _{2 3 years of management and/or supervisory experience preferred.}

• _{3 years of ER experience in a similarly sized hospital preferred.}

• _{Emergency medical and trauma care standards and best practices.}

• _{Regulatory and quality requirements in acute and emergency settings.}

• _{Strategic planning and clinical operations management.}

• _{Staff development, mentoring, and performance evaluation.}

• _{Effective communication and conflict resolution.}

• _{Organizing, prioritizing, and multitasking under pressure.}

• _{Make sound decisions in complex, high-pressure situations.}

• _{Work independently while managing multiple responsibilities.}

• _{Maintain strict confidentiality of patient, financial, and legal information.}

• _{Communicate clearly and professionally with patients, providers, and staff.}

• _{Foster a culture of collaboration and accountability.}