_{Job Title: Perm Specialty Care Coordinator
Location: Juneau, AK 99801
Compensation: $58,000.00 $73,000.00 annually + Full Benefits
Schedule: Full-Time | Day Shift}

_{The Specialty Care Coordinator supports the Specialty Care Team by coordinating safe, efficient, equitable, and patient-centered care. This role involves managing patient referrals, scheduling, communication, and logistical needs to ensure seamless access to specialty services. The ideal candidate is organized, proactive, and excels in a fast-paced, collaborative healthcare environment.}

• _{Coordinate care across specialty services to ensure effective and safe patient outcomes.}

• _{Assess patients' and caregivers' self-management skills and support autonomy through education, training, and referral coordination.}

• _{Communicate regularly with patients and caregivers to provide updates and facilitate access to services.}

• _{Prioritize referrals and patient outreach based on clinical urgency, safety, and care quality.}

• _{Schedule appointments, respond to clinic calls, and communicate with patients via phone, email, and WellApp messaging.}

• _{Generate patient letters and complete necessary documentation and forms.}

• _{Submit and manage patient travel requests, including Letters of Medical Necessity, escorts, and lodging arrangements.}

• _{Verify provider IT access, travel, and housing needs.}

• _{Collaborate with the Specialty Care Team to develop care plans and optimize healthcare outcomes.}

• _{Support front desk operations and ensure clinic coverage for all service lines.}

• _{Monitor clinic schedules, manage cancellations, fill open appointment slots, and ensure accurate patient preregistration.}

• _{Coordinate educational in-services for clinic staff when needed.}

• _{Collect and input coordination data into designated databases and complete reporting as requested by leadership.}

• _{Deliver the highest level of customer service and professionalism to patients, families, and staff.}

• _{Advocate for patients at the service-delivery level and respond promptly to their needs.}

• _{Maintain a clean, safe, and well-supplied working environment.}

• _{Report any missing or defective equipment and potential safety hazards.}

• _{Perform additional duties as assigned in a respectful and responsible manner.}

_{Education & Certification:}

• _{High school diploma or equivalent Required}

• _{Associate's degree or 2 years of college in social work, healthcare administration, or related field
  OR 4 years of relevant professional experience may substitute for formal education}

• _{Basic Life Support (BLS) certification Required}

_Experience:

• _{Minimum of 2 years of experience in a healthcare setting Required}

• _{Experience in a primary care or specialty clinic Preferred}

_{Knowledge of:}

• _{Medical terminology and clinical documentation practices}

• _{Safety and infection control standards}

_{Skills in:}

• _{Effective use of computers, scheduling systems, and communication platforms}

• _{Problem-solving and conflict resolution}

• _{Organization, time management, and prioritization}

_{Ability to:}

• _{Multi-task and operate independently in a high-paced clinical environment}

• _{Build relationships and collaborate across multidisciplinary teams}

• _{Maintain professionalism and confidentiality at all times}