Personal Banker Associate I - Livernois-Lyndon

Personal Banker Associate I – Livernois‑Lyndon Make banking a Fifth Third better®. We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function Candidates will become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service. The role is a Financial Center position focused on using a consultative sales process to proactively identify and meet the financial needs of customers or prospects. Responsibilities include processing teller transactions and supporting platform staff. Accountable for risk by following policies & procedures, prioritizing customer and colleague needs, and reporting risks. The role works within the bank’s risk appetite while consistently identifying, assessing, managing, monitoring, and reporting all types of risks. Essential Duties And Responsibilities Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the value proposition. Use CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Focus on cross‑selling to existing customers and participate in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events). Build close relationships with assigned business partners (Mortgage, Small Business, Commercial, and Investment) to refer customers for holistic financial solutions. Consistently meet or exceed customer experience and individual/team production goals, contributing to year‑over‑year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs regarding the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Answer customer questions and own customer issues with confidence. Maintain confidentiality of all business information. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening/servicing the full range of Retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed. Stay updated on Retail procedures to mitigate fraudulent activity and unnecessary risk or exposure. Supervisory Responsibilities None. Minimum Knowledge, Skills And Abilities Required College degree or equivalent work experience providing transferable skills, or a combination of education and experience. Experience in the financial industry preferred. Comfortable with sales activities designed to acquire new consumer and small‑business customers and cross‑sell to existing ones. Understanding of advanced math functions to analyze credit and financial information. Professional representation of Fifth Third Bank in appearance and communication. Working knowledge of Retail policies and procedures to use good judgment in decision‑making. Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). See nmls.org for details. Working Conditions Normal office environment. Use of computer screens. Ability to travel within the affiliate for training and scheduling flexibility. Travel outside the affiliate for classroom training sessions may be required. Benefits and Compensation The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on role, relevant skillset, experience, education and geographic location. Benefits include comprehensive programs that support physical, financial, emotional and social well‑being. Learn more at . Location Detroit, Michigan 48238 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Application Note Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. We do not accept resumes from any agency that does not have an active agreement. Unsolicited resumes will be considered the property of Fifth Third and no fee will be owed. #J-18808-Ljbffr