Job Summary Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives. Job Responsibilities Patient Experience: Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits. Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and clinical or wellness services such as immunizations and diagnostic testing) thereby promoting the shift of Walgreens pharmacy role from transactional to interpersonal. Participates in events that reflect the unique communities served as requested by Store Manager, Healthcare Supervisor, or District Manager. Operations: Counsels patients and answers questions regarding usage of medicines, side effects, interactions, contraindications, patient information privacy, generics, cost considerations, and over-the-counter products. Refers to the medical provider as needed to ensure medication is taken correctly and health needs are addressed. Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications, as required. Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote efficient workflow, including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member input. Responsible for opening and closing the pharmacy and shift changes. Ensures the use of Good Faith Dispensing principles in conjunction with state and federal controlled substance laws when filling prescriptions. Collaborates with Store Manager to define and develop new strategic business opportunities. Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology; finds opportunities to improve productivity. Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and participates in third-party audits as needed. Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer questions. Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services. Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product reviews following company procedures and guidelines. Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy. Prepares and submits all records, reports, and other documentation required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers). People & Performance Management: Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination as necessary, and ensures compliance with employment laws. Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages pharmacy staff performance by overseeing training and conducting formal performance reviews. Identifies high-potential team members and proactively collaborates with Store Manager to manage career progression. Addresses employee relations concerns. Maintains team morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee-management relationships. Training & Personal Development: Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services. Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals and Walgreens publications; stays aware of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance. Completes education credits and training, including learning modules, as required by the Company. Seeks professional development by monitoring own performance, solicits constructive feedback, and leverages Healthcare Supervisor and Store Manager as mentors and coaches. Communications: Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. Business Performance Management: Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies performance trends and opportunities for improvement. Business Planning: Develops and maintains relationships with local medical community including physicians and nurses; promotes the pharmacy business and expands growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community. Basic Qualifications BS in Pharmacy or PharmD Degree from an accredited institution. Current pharmacist licensure in the states within the district. Certified Immunizer or willing to become an immunizer within 90 days of hire. At least 1 year of pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, software/technology systems, and insurance billing. Some states may have more specific requirements. Experience performing prescription dispensing activities with knowledge of applicable state and federal controlled substance laws. An average rating of at least 3.0 on leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only). About Walgreens Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores in the U.S. and Puerto Rico. Walgreens employs about 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services. Preferred Qualifications Supervisory experience planning, organizing, and directing the work of pharmacy staff. At least 6 months pharmacy experience with Walgreens. An average rating of 3.7 or above on leadership behaviors on the last performance review if one is on file (Internal candidates only). An Equal Opportunity Employer, including disability/veterans. We will consider qualified applicants with arrest and conviction records. The Salary below is provided to promote pay transparency and equal employment opportunities at Walgreens. The actual salary offered will depend on geography, skills, education, experience, and other factors. This role will remain open until filled. To review benefits, please visit the Walgreens benefits page: /benefits Salary Range: Pharmacy Manager $5,565.00-$6,119.40 Bi-Weekly #J-18808-Ljbffr