Pick & Cheese Server

ServerPick & Cheese Shaver Food Hall | New York, NYHourly Range: $11.35 plus tipsAbout Pick & Cheese: Pick & Cheese is the world's first cheese conveyor belt restaurant. It is a fun, modern twist on British dining that invites guests to explore and discover incredible British cheeses paired with hand-picked wines and small plates. Our mission is to make British cheese accessible, exciting, and worth celebrating daily.Now proudly part of Shaver Food Hall a one-of-a-kind culinary destination where New York's creativity meets global flavors we're looking for passionate, energetic, and hospitality-driven individuals to join our opening team.The Role: As a Front-of-House Team Member, you're the heartbeat of the guest experience. You'll guide guests through our unique conveyor-belt dining concept, share your knowledge of British cheese, and ensure every guest leaves with a smile. You'll embody the warmth and professionalism that define both Pick & Cheese and Shaver Food Hall, delivering thoughtful, personal, and full-of-character hospitality.What You'll Do:ServiceServe customers with empathy, ensuring they have all they need to enjoy their experience throughout their visit.Respond positively and proactively to customer issues and complaints, in a manner befitting the restaurant's ethos and standards, passing on to senior staff where appropriate.Run and maintain your station's and section's appearance to the highest standard.Set up the restaurant according to the required layout.Care for glassware, tableware, and cutlery, ensuring they are polished and clean and minimizing breakages.Complete daily and weekly cleaning checklists to ensure the restaurant meets high hygiene standards.Be familiar with the restaurant layout, timings, and service styles.Familiarize yourself with the EPOS system and be able to process customer orders and bills quickly.Utilize reservation and queue management systems to fill tables, minimize wait times, and ensure customer satisfaction.Help to ensure service is as smooth and continuous as possible.Communicate any service-related issuesFood & DrinkMaintain an up-to-date knowledge of menu items, specials, and ingredients, and be able to explain these.Take part in regular tasting and training.Respond to menu queries with an enthusiastic and knowledgeable answer.Continuously develop knowledge of British cheese, including provenance, milk treatment, and rennet type.Be aware of allergy information across all menu items, providing recommendations or alternatives where necessary.PersonalMaintain excellent timekeeping.Maintain high standards of personal hygiene.Look after your allocated uniform, ensuring it remains presentable.Maintain a proactive attitude and use your initiative whilst working, helping other team members when time allows.Health & SafetyMaintain rigorous standards of hygiene, cleanliness, and safety.Support safe working habits and a safe working environment at all times.Follow all H&S policies and practices in the restaurant.Dispose of waste according to established procedures.Highlight any issues concerning maintenance of H&S (bad practice, equipment faults, etc.) to senior staff promptly.OtherPerform other duties as reasonably requested by senior staff.Attend meetings and training sessions as reasonably requested by senior staff.Qualifications1 year+ restaurant experienceBasic wine knowledge, good general food and beverage knowledge (British cheese knowledge a bonus but not essential)Superior customer service skillsThrives in a busy, fast-paced working environmentKeen to learn whilst working, with a passion for good produceHard working, with a pro-active attitude, and uses their own initiativeThe Good StuffMedical insurance available for hourly team members averaging 30+ hours per week within 90 days (or at next open enrollment).401(k) eligibility after one year for individuals 21+.Why Join Us? Join the Pick & Cheese team at Shaver Food Hall where exceptional hospitality meets creativity, and every moment matters.We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.