Ping Identity Support Engineer / Lead

Job Title: Ping Identity Support Engineer / LeadWork Location & Reporting Address: Raleigh, NC or Tennessee, IL(Hybrid)Job Details:Minimum years of experience required: 5 to 10+ yearsCertification needed: NoDetailed Job Description:We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, certificate lifecycle management, platform monitoring, and change implementation.Key Responsibilities:• Support and administer PingFederate, PingAccess, PingDirectory, PingID, PingOne, DaVinci, PingAuthorize, and PingOne Protect/Risk.• Troubleshoot authentication, SSO, federation, MFA, and directory-related issues.• Manage integrations involving SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, RADIUS, Kerberos, and REST APIs.• Support MFA factors including Push, OTP, FIDO2/WebAuthn, Security Keys, Passkeys, and biometric authentication.• Perform incident, problem, change, and release management activities.• Manage certificate lifecycle, signing certificates, trust stores, secrets, and TLS/mTLS configurations.• Execute patching, upgrades, operational readiness checks, and production deployments.• Monitor platform health, capacity, availability, and security events.• Develop runbooks, knowledge articles, and automation opportunities.• Collaborate with vendors, application teams, infrastructure teams, and security operations.Required Skills:• Hands-on experience with Ping Identity products• Strong knowledge of SSO, Federation, IAM, MFA, and Passwordless Authentication• Expertise in:o SAML 2.0o OAuth 2.0o OpenID Connect (OIDC)o LDAPo SCIMo RADIUSo Kerberos• Experience with SSL/TLS certificates, PKI, and key management• Strong troubleshooting and incident-management skills• Experience working in enterprise production support environmentsPreferred Skills:• Ping Identity Certifications• Experience with Passkeys, FIDO2, and WebAuthn• Knowledge of Microsoft Entra ID, Okta, or other IAM platforms• Scripting using PowerShell, Python, or Shell• Healthcare, BFSI, or regulated industry experiencePlease share resumes