Position Overview: The Help Desk Analyst will work as a member of a team that provides support for hardware and software applications across a variety of computing platforms within a large, multi-system technology environment. This role requires specialized knowledge of client technology support practices, principles, standards, and guidelines.

Key Responsibilities:

• Perform testing, monitoring, troubleshooting, maintenance, and technical support of computing systems and specialized applications.
• Utilize Microsoft's System Center Configuration Manager (SCCM) to provide support and automation.
• Establish and maintain documentation files for computer hardware and software configurations.
• Train users on the fundamentals of new operating systems, software applications, Microsoft Office productivity suites, devices, and remote accessibility.
• Process incidents recorded by the customer services support center and handle work requests submitted by customers.

Required Skills:

• Strong customer service skills to support users at all levels within the enterprise.
• Effective communication skills to interpret and convey technical information to both technical and non-technical users.
• Ability to work in a fast-paced, progressive, and challenging team environment.
• Strong analytical and problem-solving skills.
• Exceptional organizational and multitasking skills to manage deadlines effectively.

Nice-to-Have Skills:

• Professional certifications in hardware or operating systems.
• Familiarity with Microsoft Office or other applications (helpful but not required).

Work Environment: This position operates in a deadline-intensive work environment, requiring the ability to manage multiple priorities while maintaining high levels of quality and efficiency.