Position Overview Tom’s Christian Tours is seeking a highly organized and detail-oriented Tour Planning Manager to oversee the full lifecycle of our domestic and international tours—from initial concept through tour departure. This is a management-level position responsible for designing, coordinating, and executing high-quality faith-based travel experiences that meet TCT’s standards of excellence. The Tour Planning Manager will manage routes, accommodations, meals, transportation, attractions, contracts, and all customer deliverables leading up to each tour. This role also plays a key part in developing new tours and enhancing repeat tours to ensure continuous improvement and exceptional guest experiences. Key Responsibilities Tour Development & Planning: Manage tours from creation through departure, ensuring all components are fully planned and documented Tour Development & Planning: Design efficient and logical tour routes for both domestic and international destinations Tour Development & Planning: Select and coordinate accommodations, meals, transportation, and attractions aligned with TCT standards Tour Development & Planning: Develop detailed daily itineraries with accurate timing, pacing, and logistics Tour Development & Planning: Develop relationships with vendor partners and DMC’s Systems & Tools: Build, maintain, and manage itineraries using WeTravel or other itinerary-building platforms utilized by TCT Systems & Tools: Ensure all tour details are accurate, up to date, and clearly communicated across internal systems Systems & Tools: Negotiate, manage, and track contracts with hotels, transportation providers, attractions, guides, and other vendors Systems & Tools: Ensure all contractual obligations are met prior to tour departure Systems & Tools: Oversee the preparation and delivery of all pre-tour materials for customers, including itineraries and tour documentation Systems & Tools: Ensure consistency, accuracy, and clarity in all customer-facing deliverables Tour Enhancement & Innovation: Lead the development of new tour offerings from concept to launch Tour Enhancement & Innovation: Review and enhance past tours that will be repeated, incorporating feedback and operational improvements Tour Enhancement & Innovation: Collaborate with senior leadership to align tour offerings with company goals and vision Tour Enhancement & Innovation: Operate as a management-level leader, reporting directly to senior leadership Tour Enhancement & Innovation: Coordinate with internal teams to ensure seamless tour execution Tour Enhancement & Innovation: Maintain strong organizational systems to manage multiple tours simultaneously Tour Enhancement & Innovation: Lead any part time staff that has tour planning responsibilities Tour Enhancement & Innovation: Potential to step into some sales and customer conversations (less that 10%) Tour Enhancement & Innovation: Includes warm and cold direct outreach to potential customer Tour Enhancement & Innovation: Build relationships with new and existing customers. Tour Enhancement & Innovation: Be proficient in all tours in order to be able to step in as a director as needed Tour Enhancement & Innovation: Customer first attitude Qualifications & Skills Proven experience in tour planning, travel operations, or hospitality management Experience planning both domestic and international tours Proficiency with WeTravel or similar itinerary-building and tour management platforms Exceptional attention to detail and strong organizational skills Ability to manage multiple complex projects with strict deadlines Strong contract management and vendor coordination experience Excellent communication and problem-solving skills Ability to think strategically while executing detailed operational tasks Success Factors Precision and organization Timing and flow of daily itineraries Proactive planning and issue prevention Continuous improvement of tour experiences #J-18808-Ljbffr