Job Description Summary:

Duties include receiving emergency calls from the public, dispatching police or contacting other emergency agencies as appropriate, and assisting in prisoner booking/jailer tasks. Also provides administrative support to the Police Department.

Essential Job Duties:

The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Receive incoming 911 calls, obtain essential information including, but not limited to, the type of emergency and location, and dispatch police, fire or other emergency vehicles as required.
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• Effectively interface with callers to obtain required information and provide reassurance, as necessary
• Accurately complete related department logs and records regarding emergency call activities
• Receive incoming administrative calls and handle or route them correctly.
• Receive fire alarms and relay information to fire dispatch.
• Operate computer terminals, radio, and other communication equipment.
• Transmit and receive routine and emergency communications over the police radio.
• Process various forms and reports relative to Police Department activities, such as incident and arrest reports, regular and special reports.
• Receive and write walk-in reports and citizen complaints.
• Perform LEIN and CLEMIS operations at the request of on-scene police officers or other authorized personnel regarding driving and criminal records, wants and warrants, vehicle registration information, etc.
• Prisoner Booking and Housing: Perform a variety of tasks related to the security, custody, processing and searching of prisoners including booking.
• Perform related Police Department duties as assigned

Knowledge, Skills and Abilities:

All of the following functions, qualifications, knowledge, skills, abilities, and duties are essential. An employee in this class, upon appointment, should have the equivalent of the following:

• Ability to pass background check, psychological evaluation, and drug screen
• Valid MI Driver’s License
• Ability to become proficient in the operation of a computer-assisted dispatch system.
• Ability to develop a working knowledge of local geography, streets, and principal locations in the city.
• Ability to prepare accurate reports and records.
• Ability to work with others and function well under stress.
• Ability to deal directly with the public in all situations.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for long periods of time.
• Ability to function effectively under stress and in emergency situations.
• Ability to successfully complete any and all training regarding the position.
• Skill in the use of various tools and equipment, including personal computer including word processing software, copy machine, fax machine and radio.

Education and Experience:

High School Diploma or GED.