POS Support Technician

Job Title: POS (Point of Sale) AnalystLocation: Matawan, New Jersey (On-Site)Job Type: Direct hire/ Full-Time("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”)Job Description:Key Requirements:5+ years of POS technology experienceExperience implementing POS solutions in retail environmentKnowledge of retail operations, pricing, item, customer, and store data integrationExperience with SDLC, testing, troubleshooting, and support processesStrong communication, documentation, and stakeholder management skillExperience with customer loyalty programs and retail system integrations preferredProvide setup and configuration support for retail Point of Sale (POS) systems and related applicationsPerform new store onboarding, system setup, and implementation activitiesConfigure POS settings for pricing, discounts, promotions, customer limits, and loyalty programsSupport installation and deployment of store hardware such as registers, pin pads, scales, workstations, and mobile devicesTroubleshoot POS issues and provide Level 2 technical support, escalating when necessaryMonitor data integrations between store systems and enterprise applications, resolving issues as neededGather business requirements from store users and act as a liaison between business and IT teamsParticipate in QA, system testing, and user acceptance testing for new releases and enhancementsCreate training materials, user communications, and provide guidance on new system functionalityDrive process improvements, root cause analysis, and support full lifecycle retail technology implementationsBenefits &Perks Competitive salary with annual performance-based salary reviews and increases 401(k) retirement plan with company match (up to 25% of employee contributions).Additional employer-funded retirement contributions, including Safe Harbor and Profit-Sharing programs. Comprehensive medical, dental, and vision insurance plansCompany-paid life insurance coverage (up to 4x annual salary.Company-paid short-term and long-term disability insurance.Flexible Spending Account (FSA) for eligible healthcare expensesEmployee Assistance Program (EAP) for confidential personal and professional supportPaid vacation starting at 1 week after 6 months, increasing with tenure10 Flex Days annually for personal, illness, business, or religious needsPaid company holidays throughout the yearStrong long-term retirement and financial wellness benefits with vested employer contributions.A reasonable, good faith estimate of the minimum and maximum annual salary for this position is $70,000 to $75,000 with full benefits