POS Systems Engineer

Must haves:5+ years of experience in Desktop supportExperience working through a ticketing system, specifically any ITIL systemExperience with remote management toolsMicrosoft IntuneAutopilotSCCMBreakfixGreat communication, problem solving/self sufficient mindsetPlusses:Service NowAudio/visualBomgarJamfDay to day:Insight Global is looking for a Tier 2/3 Desktop Support Specialist for a large retail client in the Des Moines, IA area. This individual will be joining a team of 11 Desktop Support team members and interacting with users on a daily basis. This individual will be troubleshooting a variety of hardware problems including but not limited to monitor/screen malfunctions, application issues, as well as working machine imaging, software deployment, equipment set up, etc. This person will be expected to handle 6-10 tickets per day, working tickets end to end & owning the ticket through the entire process.Hourly rate for this position ranges between $40.00-$55.00 and is dependent on relevant experience and skills.