Power Plus Operations Coordinator

Power Plus Operations CoordinatorC.H. Robinson is seeking Power Plus Operations Coordinators to join our Power Plus team. In this role you will support operational tasks within our fleet management team that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, you may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center.This role will be based in Eden Prairie, MN.Duties And ResponsibilitiesThe duties and responsibilities of this position consist of, but are not limited to, the following:Perform daily board management. Monitor workloads and staffing levels and assign and/or delegate work to ensure daily expectations and deliverables are met and completed with qualityServe as a first line of support for operations team members.Work directly with the account management job family to ensure exceptional service is delivered to C.H. Robinson customersBuild relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomesFollow through on customer and carrier requests to ensure satisfactionDocument events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures.Understand customer workflows, preferences and SOP's and apply this knowledge to create efficient, cost-effective solutions for the customer with consistent service across all touch pointsValidate and ensure the accuracy of load data in systems to CHR, customer and carrier standardsUtilize data and reporting to identify and improve service results in order to meet customer expectationsEnsure customer TMS requirements are metExecute internal carrier offer management for specified customer(s)Respond to customer inquiries and provide updates related to exception management in a timely mannerProvide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.As needed, complete operational tasks to ensure daily deliverables are metQualificationsRequired:High School diploma or GEDAt least 2 years of related C.H. Robinson experience; operations experience strongly preferredAbility to work evenings and/or weekends (select roles only)For external postings only: Minimum 3 years of call center customer service or transportation/logistics experiencePreferred:Bachelor's degree from an accredited college or universityPrevious customer service experience in a call center or similar environmentUnderstanding of C.H. Robinson systems and capabilitiesProficient in Microsoft Office Suite of programsValues a diverse and inclusive work environmentVerbal and written communicationExcellent customer service orientationSelf-motivated with the ability to work under limited supervisionDelegation and providing direction to othersProviding direct feedback to othersTime managementAbility to prioritize wellAttention to detail and accuracyWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$19.08 - $30.16The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOEDisabledVeteranBenefitsYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunities