Practice Assistant II - MGH Medical Dermatology

Practice Assistant IIJoin our team as a Practice Assistant II. Are you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor.What you'll do:Greet patients and manage check-in, check-out, and appointment schedulingAnswer phones, help callers with routine questions, and maintain appointment recordsHandle messages related to prior authorizations, provider questions, prescription refills, and test resultsProcess billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)Request medical records and lab results; file materials, print schedules, and distribute mail and faxesType forms, records, schedules, and memos as directedServe as a "Super User" for scheduling, registration, and billing systems, and help train colleaguesTake on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills growWhy you'll love it:Make a real difference in every patient's experienceBuild valuable healthcare administration and systems skillsGrow into more specialized responsibilities as your competency advancesBe part of a collaborative team that keeps patient care movingSpecific duties may vary by department.What you bring:Required: High school diploma or equivalentRequired: 23 years of office experiencePreferred: Certified Medical Administrative Assistant (CMAA)Proficiency in Microsoft Office Suite and a solid understanding of office procedures and standardsStrong written and verbal communication skills, tailored to your audienceExcellent organization and time management skillsReady to make an impact?If you're organized, dependable, and enjoy helping others, we'd love to hear from you. Apply today!Department: MGH Medical Dermatology, 50 Staniford Street, Boston, MaSchedule: Days, 40-Hours, 9:30 to 6pm, onsite.Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!Mass General Brigham competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.