Practice Manager, Practice Leadership Program

Northern Virginia · Full time, on site · $70,000 base, up to $85,000 with performance bonus

Gladstone Physicians is a primary care company that runs membership practices built around prevention and longevity, including Praeventus Health. Our standards are very high: we pair evidence-based medicine with the best of emerging science, so our members get care that is rigorous and ahead of the curve. Members get unhurried visits, direct access to their physician, and advanced screening and testing, including 60+ biomarkers.

If you want to help people receive extraordinary care, and you are fascinated by where health and longevity science is heading, this role puts you at the center of it. You will run the practice, grow it, and learn the business of medicine from the inside. You do not need healthcare experience. You need to learn fast, own outcomes, and make every patient feel cared for.

Why this role

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• Purpose — Help shape what great primary care looks like: evidence-based, preventive, and personal. Your work directly changes how patients experience their health.
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• Autonomy — A real say in how the practice runs. You own decisions, design the workflows, and change what is not working. Ownership comes with accountability: you check in with leadership regularly and weigh every decision against what is best for patients, physicians, and staff.
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• Mastery — Learn the business of medicine from the inside, with weekly one-on-ones with the CEO and hands-on coaching from experienced practice leaders in your first year.
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• Growth — Your mandate is to build the practice from two providers to four. Your scope, title, and pay grow with it.
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• Team — Work side by side with physicians and a small, close team who care deeply about their patients and about doing things well.
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• Modern tools — We use modern technology, including AI, to change how a clinic runs, and you are encouraged to put it to work.
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What you will own

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• Point person — You are accountable for every part of the practice, from billing to vendors to staff. If you do not know the answer, you find it.
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• Patient experience — Greet every patient, run check-in and check-out, and own the phones. Every patient is seen within 5 minutes of arrival.
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• Growth — Meet prospective members, close memberships, and run onboarding. Build referral partnerships and community events. Keep the members we have: we target 95% retention.
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• Operations — Own patient and staff scheduling. Write and improve the standard operating procedures for every non-physician role. Run a weekly practice leadership meeting.
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• Technology — Be the practice’s tech expert. Learn our systems deeply enough to fix problems yourself, teach the team, and know when a vendor truly needs to step in. Use technology and AI to remove friction for patients and staff.
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• Finance basics — Track office spending and reconcile daily copays. Over time, own the practice budget and P&L.
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• Billing — Partner with our billing team to work A/R and denials and follow up on held or pending claims. Act on billing audit findings: charge capture, correct coding levels and modifiers, and documented visit length. Handle patient statements, balances, and credit balance refunds. Track collections against the monthly target.
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• Credentialing and payer enrollment — Enroll new providers with payers, keep CAQH attestations and Medicare PECOS revalidations current, set up EFT and ERA, keep payer portal access and contacts current, and follow up on pending contracts.
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• Compliance — Keep every license, certification, and training current: CLIA, OSHA, CPR, HIPAA, and vaccine registry reporting.
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• Office and supplies — Keep the office stocked and running, and be the practice’s contact with building management.
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• People — Run payroll hours and PTO, coach the team, and recommend staffing decisions to the physician.
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What success looks like

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• 30 days — Learn every role in the office by working alongside the team. Run check-in, check-out, and phones without help. Get comfortable in athenaOne and our vendor systems. Reconcile copays daily. Shadow billing and credentialing, and sit in on membership consults with the CEO.
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• 60 days — Build the compliance calendar. Run payroll and PTO. Close a first membership alongside the CEO. Find and fix a first billing gap.
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• 90 days — Close and onboard members on your own. Lead the weekly practice leadership meeting. Run the office day to day, with the first SOP written, starting with scheduling.
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• 6 months — SOPs written for every non-physician role. Lead a change across the team with staff buy-in. Use AI to improve at least one process. Adding 3 to 5 members a month.
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• 12 months — Set next year’s practice budget. Adding 5 to 10 members a month.
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• 18 months — Hire your first team member and own the practice P&L.
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Who you are

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• A strong student or early-career professional with a record of excelling at hard things
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• Study or experience in healthcare administration, management, or business is a plus, not a requirement
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• Drawn to health, prevention, and longevity, and grounded in evidence
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• Warm, calm, and confident with people, on the phone and in person
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• Organized to the point that nothing falls through the cracks
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• A natural with technology: you figure out how systems work, fix them, and teach others
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• Someone who uses AI to work smarter and keeps a human touch with patients
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• A self-starter who fixes problems before they grow, and speaks up when something could be better
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• Believe in our mantra: Patients, Practice, Self
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Schedule and benefits

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• On site by 8:00 am when patient care begins; most days end between 4:00 and 5:00 pm. Some days run late, some end early.
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• Health, dental, and vision coverage
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• 3 weeks paid time off
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• Complimentary membership at our practice
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