Principal, Engineer- Contact Center

Be part of an amazing story.Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewThe Principal, Engineer is a hands-on subject matter expert who oversees the software design of multiple system components and leads the technical implementation of key initiatives. This role thrives in fast-paced environments and requires deep expertise across diverse domains.The Principal, Engineer demonstrates strong proficiency in Java, Python, data structures, and algorithms, actively participating in hands-on development tasks. Experience in packaged software design and implementation is also required.Working closely with Product Managers, Technical Leads, Software Engineers, Principal Engineers, Quality Assurance Engineers, and Architects, the Principal, Engineer delivers high-quality software solutions while ensuring timely, budget-conscious releases.What You Will DoEngage in hands-on design and development of software systems.Collaborate in an Agile environment, actively participating in ceremonies, iterative development, estimations, and design sessions.Partner with Product Managers and engineers to prototype innovative technologies, such as machine learning, and validate them using production data.Identify and help resolve technical roadblocks to ensure smooth project execution.Clearly communicate technical and business trade-offs related to system design to stakeholders.Mentor other engineers and provide constructive feedback through code reviews.Maintain regular, reliable attendance and punctuality.Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.In addition to the essential duties mentioned above, other duties may be assigned.Skills You Will NeedSoftware Design & Implementation – Expertise in designing and leading the implementation of multiple system components, ensuring solutions meet functional and non-functional requirements.Technical Proficiency – Deep knowledge of Java and Python, with strong understanding of data structures and algorithms, actively contributing to hands-on development.Cloud Migration & Architecture – Experience migrating workloads from on-premises environments to cloud platforms, specifically Google Cloud Platform (GCP), and designing scalable, reliable cloud-native solutions.Packaged Software Design – Experience in designing and implementing packaged software solutions in complex, enterprise environments.Collaboration & Communication – Ability to coordinate and collaborate across cross-functional teams, clearly conveying technical trade-offs and solutions to stakeholders at all levels, including senior management and external partners.Agile Methodologies – Proficiency in Agile frameworks, participating in ceremonies, iterative development, estimations, and collaborative design sessions.Innovation & Prototyping – Experience partnering with product managers and engineers to prototype advanced technologies, such as machine learning, and validating them with production data.Problem Solving – Skilled in identifying and resolving complex technical challenges, removing blockers, and ensuring smooth project execution.Mentorship & Leadership – Ability to mentor engineers, provide constructive code reviews, and take on additional technical and leadership responsibilities as needed.Project Management & Prioritization – Experience managing multiple projects, prioritizing work effectively, and communicating timelines and objectives clearly to team members.Ownership & Accountability – Demonstrates strong ownership of products or projects, taking responsibility for outcomes and driving initiatives to successful completion.Who You AreCandidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.5 plus years of experience contributing to architecture, and design patterns. 8 plus years of hands-on experience in Java programming.Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.Requires close vision, color vision, depth perception, and focus adjustment.Able to work a flexible schedule based on department and company needs.