Principal Engineer, Mobile Chat Experience with Conversational AI- 60902

We have an immediate long-term opportunity with one of our largest clients for a position of Principal Engineer, Mobile Chat Experience with Conversational AI to work in Johnston, RI or Dallas,Texas

Requirements

Technical Leadership

• Architect and develop scalable, secure, and highly responsive mobile chat applications using Amazon Lex.
• Define and drive the technical vision for conversational AI capabilities, ensuring alignment with the bank's digital strategy.
• Guide engineering teams through all phases of development, including prototyping, implementation, and deployment.

Conversational AI Development

• Design and integrate voice interaction capabilities for natural and seamless communication.
• Develop and refine action-oriented bots capable of executing banking tasks like payments, transfers, and account queries.
• Partner with data scientists to leverage machine learning models for enhanced customer intent understanding and personalization.
• Integrate **Amazon Connect** to enable seamless escalation to human agents and real-time conversational context management.

Cloud-Based Solutions

• Utilize AWS services such as Lambda, DynamoDB, and S3 to enhance application scalability and functionality.
• Ensure smooth integration between Amazon Lex, Connect, and other AWS tools for a cohesive solution.

Innovation and Continuous Improvement

• Identify emerging technologies and trends in conversational AI and voice interfaces to ensure the product remains at the forefront of innovation.
• Implement robust testing frameworks to continuously improve the accuracy, performance, and reliability of the chat application.

Collaboration and Stakeholder Management

• Work closely with product managers and UX teams to translate business requirements into technical solutions.
• Collaborate with cross-functional teams, including backend services, data engineering, and compliance, to ensure seamless integration.
• Communicate effectively with stakeholders, providing regular updates on progress, challenges, and opportunities.

Mentorship and Knowledge Sharing

• Mentor junior engineers, fostering a culture of learning, innovation, and collaboration.
• Conduct code reviews and establish best practices for development and deployment.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in software engineering, with a focus on mobile applications and AI-driven solutions.
• Proven expertise in developing and deploying chatbots, voice interfaces, or conversational AI platforms.
• Hands-on experience with Amazon Lex for natural language understanding and Amazon Connect for contact center solutions.
• Strong knowledge of programming languages such as Java, Kotlin, Swift, Python, or JavaScript.
• Expertise in designing and deploying AI/ML models and integrating them with chat applications

Mandatory skills:

• Knowledge of banking or fintech domain and familiarity with regulatory considerations.
• Experience with action-oriented bots capable of real-time banking transactions.
• Understanding of voice interface usability, including technologies like ASR (Automatic Speech Recognition) and TTS (Text-to-Speech).
• Strong grasp of secure coding practices, data privacy, and accessibility standards.

For more information, please connect with

Gurjot Singh
PRIMUS Global Services
Direct 972-471-9892
Desk :(972) 753-6500 x410
Email: