• Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet
• Create spreadsheets
• Use standard formulas
• Sort
• Filter, and create graphs
• Import/export information
• Embed files into applications
• Move data between Word and Excel
• Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network
• Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry
• Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer
• Able to demonstrate basic math skills (division, multiplication, percentages)
• Able to demonstrate business maturity and professionalism
• Able to demonstrate ability to coach and mentor co-workers

EXPERIENCE:

• Experience in a Customer Service environment (minimum 1 year)

EDUCATION:

• Minimum: High School Diploma or equivalent