Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and IntranetCreate spreadsheetsUse standard formulasSortFilter, and create graphsImport/export informationEmbed files into applicationsMove data between Word and ExcelAble to demonstrate ability to use / locate devices (drives, files, printers) attached to networkAble to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entryAble to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printerAble to demonstrate basic math skills (division, multiplication, percentages)Able to demonstrate business maturity and professionalismAble to demonstrate ability to coach and mentor co-workersEXPERIENCE:Experience in a Customer Service environment (minimum 1 year)EDUCATION:Minimum: High School Diploma or equivalent