Print Service Support Technician

Title / Role: VITA Print Service Support Technician

Worksite Address: 7325 Beaufont Springs Drive, Richmond, VA 23225

Agency Interview Type: Both Phone and In-Person

Work Arrangement: Hybrid

Local Richmond Candidates Preferred

On-site training period required, then can be remote (see below).

Initially, the role will require 4 days per week ON SITE to complete training, with the opportunity to become REMOTE 5 days per week once training is completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview, but they will also require a follow-up in-person interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice-to-have. The ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.