Prisma Cloud Engineer

Job Description: Cloud Engineer Location: Frankfort, KY (hybrid) Serve as the CUES service lead between CABINET operations teams, Infinite Campus (IC), Tyler Technologies (Munis), and Identity Automation (Rapid Identity) to ensure alignment of integrations, requirements, and service delivery. Coordinate ongoing communication, issue resolution, and roadmap alignment across all partners. Lead and support operational and service migration from legacy Active Directory-based provisioning to modern cloud identity and related cloud services. Work with internal operations teams to manage incidents, changes, and service improvements impacting these connected systems. Support implementation and enhancement efforts related to CUES, including identity provisioning, system integrations, and API/connectivity changes across IC, Tyler, and Rapid Identity platforms. Manage and support current provisioning services from MS AD forest to multiple Entra ID tenants through Azure AD Connect or successor synchronization technologies. Serve as a project resource for major directory, identity, cloud provisioning, and modernization initiatives supporting Kentucky K-12 school districts. Provide operational support and management for the KY K-12 Enterprise environments while it remains in service, including coordination with partners to support stabilization, migration readiness, and eventual decommissioning activities. Provide ongoing support for the integration of Google Workspace and Microsoft 365, including daily, weekly, monthly, and annual monitoring and maintenance tasks for cloud identity, provisioning, licensing, synchronization, and collaboration services. Monitor, configure, and troubleshoot DNS and DHCP infrastructure, ensuring performance, security, and readiness for changes associated with AD decommissioning and cloud identity modernization. Perform other duties as assigned, including documentation, operational readiness, stakeholder coordination, and transition support related to identity modernization and legacy service retirement. Requirements Experience supporting cloud identity, provisioning, synchronization, and directory services in enterprise environments. Hands-on knowledge of Microsoft Active Directory, Entra ID, Azure AD Connect or successor synchronization tools, and Microsoft 365 administration. Familiarity with Google Workspace administration, identity lifecycle management, licensing, and cloud collaboration services. Ability to coordinate with vendors, technical teams, and business stakeholders to resolve issues and support service delivery. Experience with incident, change, and problem management processes in operational IT environments. Working knowledge of DNS, DHCP, APIs, integrations, and connectivity troubleshooting. Strong documentation, communication, analytical, and project coordination skills. Prior experience supporting K-12, public sector, or large multi-tenant environments is preferred. Qualifications: Bachelor?s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience. 5+ years of experience in cloud engineering, identity management, systems administration, directory services, or related infrastructure support. Experience working with Microsoft cloud and identity platforms, including Entra ID, Microsoft 365, Azure AD Connect, and Active Directory. Experience supporting Google Workspace, cloud provisioning, synchronization, licensing, and collaboration services preferred. Demonstrated ability to manage technical priorities across multiple stakeholders, vendors, and operational teams. Strong verbal and written communication skills with the ability to document processes, issues, risks, and technical recommendations clearly.

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