Title: Process and Operations Manager,Last Mile Transportation -(SQL)

Location: Bentonville, AR

Duration: 12-04-2024 to 04-27-2025

Description:

Position Description :

• The Manager, Last Mile Transportation will support Companys transportation process for new transportation projects, proof of concepts and pilots.
• The position will focus both on daily execution of existing operational processes and driving process improvement and implementing scalable solutions to the areas of responsibility.
• The position requires communication and coordination with cross functional partners across Grocery Home Shopping, Store Operations, eCommerce Operations, Transportation, FC Operations, Suppliers, and Carriers.
• The role will require the ability to develop a sound understanding of Supply Chain Management to design process improvement opportunities for the Last Mile team.

Essential Functions-

• Supports and executes defined Company Operations processes by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
• Expectation of daily communication with internal and external partners regarding process information, requirements, and performance measurements to support compliance of the Last Mile business.
• Company Operations process examples include reviewing customer feedback, managing lost or delayed freight, priority shipping, inventory resolution, and daily management of carriers.
• Researches and resolves process breakdown issues for Company Operations by identifying root cause, potential solutions; execution of solutions in a timely manner; and escalates complex issues to manager.
• The candidate will be able to translate iterative problem solving into creation of best-practice standards and ensure their successful implementation at scale at the later roll-out stage.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities in Company Operations by using policies, data, and resources.
• Adapts to and learns from change, difficulties, and feedback.
• Recommends and proactively designs improvement opportunities to enable the Last Mile team to meet its customer promise.
• Solutions will be grounded in data and metrics that drive the business.

Preferred Qualifications-

• Masters degree in Statistics, Math, Economics, Industrial Engineering or related field and 1 year experience in data analytics.
• 3 year experience in managing transportation and supply chain operations.
• Ability to manage multiple projects at once while ensuring deadlines are met and data output is accurate and appropriate for the business.
• Must also be able to deal with ambiguity and make independent decisions about what data and approach is best for the task at hand.
• Proficiency with MS-Excel, MS-Access, SQL.
• Exceptional analytical skills, excellent at handling large and complex data sets with SQL, or other analytical tools.
• Demonstrates up-to-date expertise in business systems and applies this to the development, execution, and improvement of action plans.
• Ensures integrity and efficiency of reports and data.
• Partners with supported functions to determine reporting solutions.
• Cross-functional communication and project management skills.

What project or initiative will they be working on?

• Dedicated delivery van operations

Will this role be hybrid?

• Yes

If hybrid, how many days per week will need to be in office?

• Will be in office 4 -5 days/wk (doenst include weekends of course)

Top 3 Skills Needed or Required

• Attention to detail
• process management
• Issue triaging

What is the makeup of the team?

• Team is a ops and tech smes with penchant for supply chain and logistics

Working Hours

• 7am-3pm CT