Work Location: HYBRID - Mountlake Terrace, WA

Responsibilities:

• Establish current state process maps and identify areas for automation and process improvement
• Create RACI mapped to KPIs and develop SIPOC
• Establish To-Be Process and develop Target State Process Maps
• Develop High Level Implementation Roadmap for identified automation opportunities and process improvements
• Process Discovery
• Value Stream Mapping

Skills:

• Understanding of Process Discovery, Value Stream Mapping, Business Process Automation
• Healthcare Domain Knowledge
• Must have experience in Process Discovery and Process Mapping aligned to objectives such as Process Automation for transformation and to achieve process efficiency
• Has experience conducting interviews and workshops with various stakeholders such as Process Owners Process Analysts to understand current process workflow process gaps and underlying applications systems
• Should be able to develop process data such as volumetrics SLAs KPIs like TAT AHT Cost per Transaction etc
• Must have 6-8 years experience in Process Consulting Process Discovery
• Certification in Lean Six Sigma or other process improvement methodologies is preferred
• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills
• Experience with process mapping and documentation
• Proven experience in Intelligent Automation and Contact Center Ops is a plus
• Ability to work collaboratively with stakeholders at all levels of the organization

Mandatory Skills : Chatbot - Kore.AI, Elastic Search, IDP - ABBYY FlexiCapture, IDP - ABBYY Vantage, IDP - Automation Anywhere Document Automation, IDP - Azure AI Document Intelligence, IDP - Blue Prism Decipher, IDP - UiPath Document Understanding, JavaScript, Kibana, LC - Xceptor, MySQL, PM - Automation Anywhere, PM - Celonis, PM - UiPath, Python, RPA - Automation Anywhere, RPA - Blue Prism, RPA - Microsoft Power Automate, RPA - SAP IRPA, RPA - UiPath, Shell Scripting

Required Skills : Process Improvement

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No