Hi

Title : Process Engineer

Location : Houston, Texas (Hybrid 2 days onsite Need Only Local with Photo ID)

Duration : 6+ Month Contract

Proper LinkedIn

Job Description :-

Experience in Process Engineering & infrastructure/data centers.

Here is the job description:

Our teams collaborate to transform insight into innovation. In today's fast paced, IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Engineer and design process workflows to respond quickly to growing capacity delivery demands. Join us and redefine what's next for you.

What you'll do:

• Definition, design, implementation of vertical and horizontal ITIL framework and ITSM processes.
• Understand the Services, Services Providers, and the Services metrics- SLAs, KPI associated with various processes associated from Service management point of view
• Ensure various process standards and designs are created, updated on periodic basis working closely with the respective Process Owners and Stakeholders
• Analysis of the IT Metrics, draw inferences and engineer service improvement processes to increase speed, quality and reduce costs of IT infrastructure deployments.
• Drive meetings, interactions with Services teams and to improve the quality of services, metrics data and reporting.
• Feed process engineering workflows into templates for technical writing documentation to fulfill infrastructure team requirements.
• Develop/enhance an audit framework for Service Delivery processes to address gaps and improve Maturity
• Participate in audits, Services reviews and provide inputs on improving effectiveness of ITIL/ITSM processes
• Analyze SOW to understand the scope and deviations to address and resolve issues impacting deliverables in a timely fashion
• Develop SOP workflows, reporting standards and reporting templates as needed.
• Come up with ideas to Optimize, automate tasks/activities to bring in efficiency
• Independently lead/manage various drives/Activities pertaining to Service Improvements and Operational stability
• Establish a good working relationship with all the supporting teams and stakeholders

What you need to bring:

• Strong Background of Process Engineering, Design and IT and Business, Optimization, Audits and documentation
• Excellent understanding and 9+ related years of experience working with/implementing ITIL/ITSM framework- Service Request Management, Incident Management, Problem Management, Change Management, Release and Deployment Management, Configuration Management, Service Level Management, Capacity Management, Availability Management and Continual Service Improvement
• Thorough understanding of the IT Metrics and ability to identify/develop KPIs which can be effectively used to track IT performance
• Understanding of Service Design and Delivery principles
• Good understanding of IT Applications and Infrastructure domain
• Ability to Objectively Analyze, Assess, Communicate, and report metrics and perform analytics to draw logical inferences and identify improvements
• Excellent communications skills Written, Verbal and Presentation and Process documentation
• Proficiency of developing process flows using Visio, PowerPoint and reports using excel, Word and tools like SNOW
• Influencing, negotiation, conflict resolution
• Candidate should be self-driven and should be able to Lead/manage activities with minimal guidance with lots of ambiguity.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Thanks & Regards

Akshit Sisonia - Sr. Technical Recruiter

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