Product Designer

Job Title: Product Designer for Agentic AI platform for Life Insurance Company

Duration: 12 Months (Possible extension/hire)

Location: New York, NY 10010 (Hybrid Role 3 days onsite)

Portfolio Required: Please include portfolio link on resume submittal.

About the Role

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• As a contract Lead Product Designer on NYL360, you'll set the design direction and quality bar for a cross-functional squad and its roadmap. As a senior individual contributor, you'll shape the experience for key areas of NYL360, govern design quality, and deliver prototypes using agentic design tooling and Madi, NYL's Figma-based enterprise design system.
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• Reporting to the Director of Product Design, you'll partner with Product, Engineering, and Implementation leaders in a Scaled Agile (SAFe) environment to influence the roadmap, align stakeholders, and mentor design peers.
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• You'll stay hands-on through build and QA so what ships matches what was designed, while making sure the NYL360 experience holds together across web and/or mobile and simplifies complex workflows for users.
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What You'll Do

Experience Strategy and Design Direction for NYL360

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• Turn ambiguous, cross-cutting problems into clear user flows and high-fidelity prototypes for core NYL360 workflows (e.g., navigation, dashboards, servicing tasks, forms, document and data review, and key decision points)
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• Set and govern the design quality bar: production-ready prototypes (component usage, states, responsive behavior, content guidance, accessibility notes, and edge cases), Dev Mode handoff, and design QA against intent
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• Lead NYL360's use of Madi: apply and extend components and patterns, drive contributions through the contribution process, and keep documentation current so the team moves faster with each release
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Influence the Roadmap and Drive Delivery in SAFe

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• Influence roadmap and prioritization with Product Owners/Managers and leadership; contribute to PI planning and sprint ceremonies and keep design ahead of development across concurrent sprints
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• Collaborate daily with Product, Engineering, and Implementation teams; manage stakeholder conflict, make pragmatic tradeoffs, and unblock engineers during build
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• Work from analytics, usability research, support drivers, and stakeholder input to identify friction, prioritize fixes and enhancements, and translate findings into designs that move the numbers
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• Identify delivery, compliance, and experience risks early and escalate them with clear options
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Lead Co-Creation and Mentor the Team

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• Facilitate working sessions (story mapping, journey mapping, design studios, and critique) to align on problems, explore options, and land decisions quickly
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• Coach and mentor designers on the NYL360 squad through critique and feedback, raising craft and consistency across the team's work
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• Present design strategy, rationale, and impact to senior and executive stakeholders, framing decisions in terms of business value
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Ship for Outcomes, Not Output

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• Advocate for the user in cross-functional discussions, using evidence to align stakeholders on the right problems to solve
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• Bring AI-assisted workflows into the team's practice and guide design for AI-powered NYL360 capabilities with transparency, accessibility, and compliance in mind
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You Should Have

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• Portfolio Required: Please include a portfolio or case studies as a document or link with your resume when applying (including any passwords). Please do not use Dropbox or other file-sharing tools we cannot access.
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Experience

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• 10+ years of digital product design experience, including leading design for a product, workstream, or portfolio, with a track record of shipping high-quality, production-ready work across product types (e.g., responsive web, apps, portals, workflow tools)
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• Deep craft in high-fidelity UI, design systems, responsive and multi-breakpoint design, and detailed developer handoff, with the judgment to set standards others follow
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• Experience owning a live product after launch, iterating through a continuous roadmap and tying enhancements to measurable outcomes
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• Experience leading design in a Scaled Agile (SAFe) environment, shaping sprint and PI planning with Product, Engineering, and Implementation teams, and staying through QA
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• Experience presenting to and influencing senior and executive stakeholders, and clearly articulating and defending design decisions
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• Experience designing complex, structured systems such as dashboards, portals, data-heavy workflows, and form-based experiences
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Skills

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• Strong command of interaction design, visual design, and UX writing collaboration, including content architecture across journeys
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• Fluent in AI-augmented design workflows (e.g., Figma AI, Claude Design, ChatGPT, NotebookLM) with measurable efficiency gains; able to review AI-generated outputs for quality and compliance and lead AI toolset adoption across the team
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• Expert in Figma (components, variables, auto layout, prototyping, and Dev Mode handoff), able to set standards and train others. Proficient with FigJam and Miro; comfortable with Adobe Creative Suite
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• Familiarity with technical architecture concepts (service-oriented architecture, micro-services, data models) and front-end basics (HTML, CSS)
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• Strong understanding of accessibility standards (WCAG 2.1 AA) and inclusive design, with the ability to define accessibility standards for a product portfolio
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• Executive-level communication skills; able to align cross-functional leaders and give engineers and designers clear, actionable direction
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• Meticulous attention to detail across states, edge cases, and content, with a pragmatic sense of what to ship now versus later
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• Comfortable using qualitative + quantitative inputs (e.g., usability testing, Qualtrics, Adobe Analytics/GA4) and OKR-based metrics to prioritize and iterate on live features
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Education

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• Bachelor's degree in a relevant field (e.g., Design, Interaction Design, Fine Arts, HCI) or equivalent practical experience
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Nice to Have

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• Experience in life insurance, financial services, or other highly regulated industries designing complex application or servicing experiences
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• Experience architecting agentic or conversational UX patterns (e.g., goal-oriented flows, fallback states, trust and transparency, and AI-to-human handoff) with attention to Responsible AI and privacy-by-design practices
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• Experience shipping designs across a range of front ends (e.g., content management systems, low/no-code platforms, framework-based front ends, native apps)
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• Experience with experimentation (A/B testing), personalization, and optimization of key journeys (adoption, task completion, and engagement)
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• Advocates for accessibility best practices, with deep knowledge of ADA compliance and WCAG guidelines, and experience embedding them into design solutions
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About NYL360

NYL360 is life insurance client’s agentic AI platform, designed to give our insurance agents a single point of entry to the tools and information they rely on every day. By orchestrating data from across the agent tool ecosystem and adding a meaningful layer of AI, NYL360 helps agents work more efficiently, gain deeper insight into their clients and business, and spend more time doing what matters most: serving the families and businesses who count on us. In this role, you will help design NYL360, contributing to a platform that is transforming how our agents work.