Product Designer

Job Title: Product Designer for Agentic AI platform for Life Insurance CompanyDuration: 12 Months (Possible extension/hire)Location: New York, NY 10010 (Hybrid Role 3 days onsite)Portfolio Required: Please include portfolio link on resume submittal.About the RoleAs a contract Lead Product Designer on NYL360, you'll set the design direction and quality bar for a cross-functional squad and its roadmap. As a senior individual contributor, you'll shape the experience for key areas of NYL360, govern design quality, and deliver prototypes using agentic design tooling and Madi, NYL's Figma-based enterprise design system.Reporting to the Director of Product Design, you'll partner with Product, Engineering, and Implementation leaders in a Scaled Agile (SAFe) environment to influence the roadmap, align stakeholders, and mentor design peers.You'll stay hands-on through build and QA so what ships matches what was designed, while making sure the NYL360 experience holds together across web and/or mobile and simplifies complex workflows for users.What You'll DoExperience Strategy and Design Direction for NYL360Turn ambiguous, cross-cutting problems into clear user flows and high-fidelity prototypes for core NYL360 workflows (e.g., navigation, dashboards, servicing tasks, forms, document and data review, and key decision points)Set and govern the design quality bar: production-ready prototypes (component usage, states, responsive behavior, content guidance, accessibility notes, and edge cases), Dev Mode handoff, and design QA against intentLead NYL360's use of Madi: apply and extend components and patterns, drive contributions through the contribution process, and keep documentation current so the team moves faster with each releaseInfluence the Roadmap and Drive Delivery in SAFeInfluence roadmap and prioritization with Product Owners/Managers and leadership; contribute to PI planning and sprint ceremonies and keep design ahead of development across concurrent sprintsCollaborate daily with Product, Engineering, and Implementation teams; manage stakeholder conflict, make pragmatic tradeoffs, and unblock engineers during buildWork from analytics, usability research, support drivers, and stakeholder input to identify friction, prioritize fixes and enhancements, and translate findings into designs that move the numbersIdentify delivery, compliance, and experience risks early and escalate them with clear optionsLead Co-Creation and Mentor the TeamFacilitate working sessions (story mapping, journey mapping, design studios, and critique) to align on problems, explore options, and land decisions quicklyCoach and mentor designers on the NYL360 squad through critique and feedback, raising craft and consistency across the team's workPresent design strategy, rationale, and impact to senior and executive stakeholders, framing decisions in terms of business valueShip for Outcomes, Not OutputAdvocate for the user in cross-functional discussions, using evidence to align stakeholders on the right problems to solveBring AI-assisted workflows into the team's practice and guide design for AI-powered NYL360 capabilities with transparency, accessibility, and compliance in mindYou Should HavePortfolio Required: Please include a portfolio or case studies as a document or link with your resume when applying (including any passwords). Please do not use Dropbox or other file-sharing tools we cannot access.Experience10+ years of digital product design experience, including leading design for a product, workstream, or portfolio, with a track record of shipping high-quality, production-ready work across product types (e.g., responsive web, apps, portals, workflow tools)Deep craft in high-fidelity UI, design systems, responsive and multi-breakpoint design, and detailed developer handoff, with the judgment to set standards others followExperience owning a live product after launch, iterating through a continuous roadmap and tying enhancements to measurable outcomesExperience leading design in a Scaled Agile (SAFe) environment, shaping sprint and PI planning with Product, Engineering, and Implementation teams, and staying through QAExperience presenting to and influencing senior and executive stakeholders, and clearly articulating and defending design decisionsExperience designing complex, structured systems such as dashboards, portals, data-heavy workflows, and form-based experiencesSkillsStrong command of interaction design, visual design, and UX writing collaboration, including content architecture across journeysFluent in AI-augmented design workflows (e.g., Figma AI, Claude Design, ChatGPT, NotebookLM) with measurable efficiency gains; able to review AI-generated outputs for quality and compliance and lead AI toolset adoption across the teamExpert in Figma (components, variables, auto layout, prototyping, and Dev Mode handoff), able to set standards and train others. Proficient with FigJam and Miro; comfortable with Adobe Creative SuiteFamiliarity with technical architecture concepts (service-oriented architecture, micro-services, data models) and front-end basics (HTML, CSS)Strong understanding of accessibility standards (WCAG 2.1 AA) and inclusive design, with the ability to define accessibility standards for a product portfolioExecutive-level communication skills; able to align cross-functional leaders and give engineers and designers clear, actionable directionMeticulous attention to detail across states, edge cases, and content, with a pragmatic sense of what to ship now versus laterComfortable using qualitative + quantitative inputs (e.g., usability testing, Qualtrics, Adobe Analytics/GA4) and OKR-based metrics to prioritize and iterate on live featuresEducationBachelor's degree in a relevant field (e.g., Design, Interaction Design, Fine Arts, HCI) or equivalent practical experienceNice to HaveExperience in life insurance, financial services, or other highly regulated industries designing complex application or servicing experiencesExperience architecting agentic or conversational UX patterns (e.g., goal-oriented flows, fallback states, trust and transparency, and AI-to-human handoff) with attention to Responsible AI and privacy-by-design practicesExperience shipping designs across a range of front ends (e.g., content management systems, low/no-code platforms, framework-based front ends, native apps)Experience with experimentation (A/B testing), personalization, and optimization of key journeys (adoption, task completion, and engagement)Advocates for accessibility best practices, with deep knowledge of ADA compliance and WCAG guidelines, and experience embedding them into design solutionsAbout NYL360NYL360 is life insurance client’s agentic AI platform, designed to give our insurance agents a single point of entry to the tools and information they rely on every day. By orchestrating data from across the agent tool ecosystem and adding a meaningful layer of AI, NYL360 helps agents work more efficiently, gain deeper insight into their clients and business, and spend more time doing what matters most: serving the families and businesses who count on us. In this role, you will help design NYL360, contributing to a platform that is transforming how our agents work.