Product Manager – Washington, DC

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Position Description:

Background

We are seeking a Product Manager to define the end-to-end user experience and drive the execution of data access management capabilities at the Federal Reserve Board. This role will partner across multiple teams within the IT division to build access management workflows and integrations that balance usability, governance and security

Role and Responsibilities

• Manage the end-to-end product strategy and roadmap for data access management, covering the full user experience for data stewards, owners, access requesters and approvers.
• Define and deliver core foundational workflows and capabilities for requesting, approving, granting, reviewing, and revoking access to data
• Partner closely with business, engineering, data governance, security, and compliance teams to gather requirements and translate them into clear product specifications and priorities
• Deeply understand user needs and pain points across different personas, and use the insight to drive intuitive, scalable, and compliant solutions
• Lead discovery efforts, including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real-world processes
• Balance short-term delivery with long-term platform and architecture considerations to support scalable, policy-driven access management solutions.
• Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback
• Communicate product vision, progress, and trade-offs clearly to both technical and nontechnical stakeholders.

Minimum Qualification

• Experience managing complex workflow driven products and services.
• Experience building products that span multiple user personas and require coordination across multiple teams or systems
• Strong understanding of data access management, data governance or identity and access management concepts including familiarity with access control models such as RBAC and ABAC is a must.
• Proven ability to gather ambiguous requirements, synthesize input from diverse stakeholders (business, security, data governance etc.) and drive alignment towards a clear product direction
• Comfortable working closely with engineering teams on foundational capabilities, APIs and system integrations
• Demonstrated ability to operate in an agile environment, owning the product backlog, defining and refining user stories, and delivering value through iterative, incremental releases.
• Excellent communication and stakeholder management skills, with the ability to influence without authority and explain complex access and governance concepts clearly Experience working with or integrating access management tools and platforms (e.g. entitlement systems, approval workflows, policy engines, identity providers) is a plus.
• Experience working in regulated or compliance sensitive environments is a plus