Product Manager – Salesforce

Grey Parrot Systems is hiring an experienced Salesforce Product Manager to own the vision, strategy, and roadmap for an enterprise Salesforce ecosystem — spanning Sales Cloud, CPQ, Field Service Lightning, Data Cloud, and Marketing Cloud.About Grey Parrot SystemsGrey Parrot Systems is a women-owned, BEP-certified IT services firm headquartered in Naperville, IL. We partner with mid-market enterprises to deliver AI-first, governance-driven digital transformation — and we're growing.About the RoleThis is a strategic product ownership role for a Salesforce expert who bridges business and technology — translating complex business needs into clear roadmaps, user stories, and platform decisions across the full Salesforce ecosystem. You own the product lifecycle end-to-end — from ideation through delivery and continuous optimization — and you drive measurable business outcomes through CRM adoption, automation, AI-powered features, and data-driven decision-making.Must-Have Skills5+ years of hands-on Salesforce experience — configuration, automation (Flows, Process Builder, Apex fundamentals), and reportingProven experience as Salesforce system owner or product manager across multiple modulesDeep understanding across the full Salesforce ecosystem:Sales Cloud — lead, opportunity, and forecast managementCPQ — pricing, quoting, and order managementField Service (FSL) — work orders, scheduling, and resource optimizationData Cloud — data unification, enrichment, and segmentationMarketing Cloud — campaign automation, journey orchestration, and analyticsStrong stakeholder management — translating business needs into user stories, use cases, and acceptance criteria across sales, marketing, operations, service, and financeExperience leading Salesforce implementations — features, testing, rollout, and change managementData governance and integration oversight — across Salesforce instances and connected systemsStrong written and oral communication — presenting platform strategy and roadmap to C-suite and business leadershipBachelor's degree in Business, Information Systems, Computer Science, or related fieldWhat You'll DoOwn the full Salesforce product lifecycle — ideation, design, development, launch, and ongoing optimizationDefine and maintain a unified Salesforce roadmap aligned to enterprise objectives — customer acquisition, revenue growth, and operational efficiencyServe as the primary liaison between business units and technical delivery teams — internal and externalFacilitate cross-functional prioritization sessions — aligning competing needs across Sales, Marketing, Operations, Service, and FinanceLead implementation, testing, and rollout of Salesforce features across all modulesDefine and track KPIs — CRM adoption, process automation, lead-to-cash efficiency, and service performanceIdentify automation and AI-driven opportunities — Einstein, Flow, Marketing Cloud Journeys, and Data CloudEvaluate new Salesforce releases, AppExchange solutions, and integration opportunitiesEstablish change management protocols, training, and documentation to drive adoptionPartner with IT and infrastructure on data privacy and platform security complianceLeverage Claude and AI tools to accelerate roadmap documentation, user story generation, and stakeholder communicationsTech StackSalesforce (Sales Cloud / CPQ / FSL / Data Cloud / Marketing Cloud) · Salesforce Flow · Einstein AI · CRM Analytics · MuleSoft / SnapLogic / Informatica / Boomi · Jira · Confluence · Microsoft 365Nice to HaveSalesforce Certified Administrator, Product Owner, or Advanced Admin certificationExperience with middleware integrations — MuleSoft, SnapLogic, Informatica, or BoomiBackground in SaaS, manufacturing, or field services industriesFamiliarity with Agile / Scrum methodologies and JiraSuccess MetricsIncreased Salesforce adoption and user engagement across all modulesImproved sales productivity and quote-to-cash cycle timesEnhanced customer insights through unified data and analyticsReduction in manual workflows through automation and AIPositive stakeholder and user feedback on system performance and usabilityDetailsLocation: RemoteReports To: Director of Enterprise ApplicationsExperience: 5+ yearsType: Full-TimeStart: ImmediateStay ConnectedFor more job openings, company updates, and AI industry insights, follow Grey Parrot Systems on LinkedIn.👉 https://www.linkedin.com/company/gparrot/We are always looking for talented, driven professionals to join our growing team. Whether this role is the right fit today or not, connect with us and be the first to hear about new opportunities as we expand across Chicago, Detroit, and the Midwest.