Product Service Engineer

Position’s Contributions to Work Group:

Product Service Engineer role is centered around product field validation and product problem management for MineStar Edge, a Cloud based fleet management system for quarry and mining industry.

- product field validation and product problem management for our dealers and mining customers

Typical task breakdown:

-        Work with dealers and customers to monitor the overall product performance and coordinate improvements in its serviceability, reliability, and maintainability.

-        Coordinate product problem investigation and resolution using Continuous Product Improvement (CPI) process.

-        Work with engineering to develop and implement Interim Corrective Action (ICA) and Permanent Corrective Action (PCA).

-        Provide technical support and escalation to engineering through Call Center and Sales Force (TSC) to Tier 1 (dealers), Tier 2 (Call Center) and Tier 3 (service engineering) support.

-        Assist in creating, updating, and improving product service publications and release notes.

-        Execute field follows validation plans and/or provide technical assistance on urgent field problems.

-        Assist with the development of MineStar Technology Training courses content.

-        Provide technical assistance to internal teams and divisions including commercial, training, and implementation teams. 

 Education & Experience Required:

·        Years of experience: 2 years

·        Degree requirement: Preferably BS in software or computer related domain

·        Do you accept internships as job experience:  Yes

·        Are there past or additional job titles or roles that would provide comparable background to this role: Product Service Consultant

Top 3 Skills

·        Network (Ethernet, IP, ...etc)

·        Cloud Computing (Azure, AWS, ...etc)

·        IT Technical Troubleshooting

Additional Technical Skills

·        Databases & SQL

·        Reporting (Power BI, Tableau,...etc)

·        Prior experience in mining or mining technology

Soft Skills

·        Customer Focused

·        Effective Communications

·         Relationship Management

Disqualifiers/Red Flags/Overqualifications:

·        Not able to work 5 days onsite

·        Not able/willing to travel

Pay Range= $35-38 an hour plus benefits

DVA considers all resources as family and team members. We encourage a balance in all things, to include work and life.