Product Specialist

𝗧𝗶𝘁𝗹𝗲: Product Specialist𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Fully Remote (domestic & international travel required)𝗖𝗼𝗺𝗽𝗮𝗻𝘆: ShopData | Henning (Valstone Portfolio)𝗔𝗯𝗼𝘂𝘁 𝗦𝗵𝗼𝗽𝗗𝗮𝘁𝗮 | 𝗛𝗲𝗻𝗻𝗶𝗻𝗴ShopData Systems has been a leading provider of industrial nesting and CAD-CAM sheet metal fabrication software for over 50 years, supporting manufacturers and fabricators across HVAC, structural steel, and general fabrication. Following its January 2026 merger with Henning Software — provider of Visual EstiTrack™, an ERP platform built for job shops, fabricators, and sheet metal manufacturers — the combined business now serves 3,000+ clients across Canada, the USA, Mexico, and Europe.ShopData | Henning is a Valstone company. Valstone is an industrial software conglomerate that acquires and operates mission-critical software businesses across agriculture, logistics, food processing, bulk materials, and manufacturing — with 19 acquisitions completed and a long-term, buy-and-hold approach to building businesses, not exiting them. Valstone is part of the Valsef Group, alongside Valsoft (130+ acquisitions, $3B+ valuation), Permanent Corp, Valnet, and Valsef Capital.𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲This is a hands-on, individual-contributor role as the subject matter expert on ShopData software — splitting time across onsite customer training, virtual training, and technical support. Onsite engagements run 3–4 days for small groups of 1–5 attendees, delivered from the customer's office to the shop floor; virtual sessions are shorter and workflow-specific, often several a day. Between engagements, this person works tickets from the organization queue, owning escalated cases across audiences that range from machine operators and programmers to estimators, shop management, and IT.You're a road warrior who teaches — as comfortable on a shop floor as on a web session, able to read a room of mixed-skill operators and adjust on the fly, and happier solving it onsite than trading emails about it. Industry knowledge isn't required on day one — the ability to learn it fast, work independently, and leave every customer better at the software is.𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆Deliver onsite and virtual training tailored to each customer's workflow, adjusting depth and language across mixed-skill audiencesConduct pre-engagement discovery to scope onsite sessions ahead of travelDevelop and maintain training materials, guides, and documentation; build onboarding tracks and refresher content𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗘𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻Work tickets from the organization queue during non-training timeOwn escalated cases from Support Engineers and cases requiring advanced product investigation and user trainingRoute code-level issues to the Lead Engineer with full context, test solutions when provided, and facilitate customer delivery𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁Document solutions and workarounds in the knowledge base; surface recurring issue patterns to product and supportStay current on releases and new capabilitiesMaintain ticket notes, time logging, and trip documentation𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀𝗠𝘂𝘀𝘁 𝗛𝗮𝘃𝗲Minimum 2 years delivering software training onsite at customer facilitiesMinimum 3 years in a combined remote training and software support roleAble to train and support audiences from operators through IT and shop management, and to independently diagnose software, workflow, and machine-integration issuesProficiency with Microsoft Teams, TeamViewer or similar, Outlook, and ticketing systemsAble to manage multiple concurrent engagements without dropped cases, and to work independently without daily oversightComfortable using AI tooling as part of daily work — we use it heavily across support, training, and documentation; able to speak to how you use AI in work and everyday life𝗦𝗵𝗼𝘂𝗹𝗱 𝗛𝗮𝘃𝗲Working knowledge of metal fabrication and shop floor operations — nesting and material yield, CAD-CAM programming, blueprint and DXF/DWG handling, CNC cuttingERP, shop management, or estimating platform exposure𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗗𝗲𝘁𝗮𝗶𝗹𝘀Location: Fully remote, working hours aligned to Central Time (8:00 AM – 5:00 PM)Position type: Full-time, individual contributorTravel: ~12 customer training trips/year (domestic & international)Reports to: Head of Support & Professional Services