Product Specialist

Product ManagerLocation: RemoteType: Full-Time / ContractorStart Date: ASAPAbout UsPawfy is one of the fastest-growing pet supplement brands in the UK & US - and we're on a mission to become the biggest. We're a fast-moving digital brand in the pet health, wellness, and e-commerce space, built on ownership, trust, and results. No corporate fluff, just high standards, creative thinking, and people who get things done - all to help dogs live longer, healthier, happier lives.Role OverviewWe are seeking a Product Specialist to support the development, formulation, organisation, and compliance of our growing range of dog supplements. Working closely with the Head of Product, you will play a key role in developing new formulations, improving palatability, maintaining product information, coordinating projects, supporting compliance initiatives, and ensuring our internal product knowledge remains accurate and accessible.This is a hands-on role suited to someone who is highly organised, detail-oriented, and passionate about pet nutrition. You'll sit at the centre of product development, formulation, compliance, operations, and quality, helping ensure our products remain industry-leading, loved by dogs, and fully compliant as we continue to scale.What You'll Be Responsible ForSupport the formulation and reformulation of dog supplements (chews, powders, and liquids), working with manufacturers and nutritionists to balance efficacy, dosing, cost, and stabilityLead palatability improvements - coordinating taste/acceptance testing, flavour and texture development, and acting on customer feedback where dogs refuse or dislike productsDevelop clear, weight-based dosing guidelines and feeding instructions for every productMonitor customer reviews and CS feedback for efficacy, palatability, and adverse reaction trends, and feed insights back into product developmentOwn and maintain the master database of all products, ingredients, formulations, certifications, technical documents, specifications, and supporting materialsBuild and continuously improve the company's internal product knowledge base, ensuring information is accurate, up to date, and easily accessibleManage product documentation including Certificates of Analysis, specifications, stability and shelf-life data, supplier documentation, claims substantiation, and compliance recordsSupport product launches by coordinating information and timelines across suppliers, manufacturers, regulatory consultants, design teams, and internal stakeholdersAssist with product development projects and ensure key milestones are delivered on timeReview product copy, marketing materials, packaging, and website content for compliance with UK, EU, and US pet food and feed regulationsHelp ensure product claims comply with relevant regulations, including avoiding medicinal claims and meeting UK, EU, AAFCO, FDA, and advertising requirementsSupport external audits, certifications, and industry accreditations including NASC, GMP, retailer compliance programmes, and other quality initiativesCoordinate documentation requests from retailers, distributors, marketplaces (e.g. Amazon, Chewy), and regulatory bodiesTrack regulatory developments across the UK, EU, and US and communicate relevant changes to the wider businessAct as a central point of contact for product-related information across the businessWhat We're Looking ForPrevious experience in a Product Specialist, Product Coordinator, Product Development, Regulatory Affairs, Quality Assurance, Compliance, or similar role within pet supplements, pet food, animal health, nutrition, or consumer goodsHands-on experience with supplement or pet food formulation, ideally including palatability or flavour/texture developmentStrong organisational skills with exceptional attention to detailExperience managing technical documentation and maintaining structured databasesUnderstanding of UK and EU feed and pet food regulations, US pet supplement requirements (AAFCO, FDA, NASC), claims legislation, and advertising compliance requirementsComfortable coordinating multiple projects and stakeholders simultaneouslyStrong written communication skills with the ability to interpret technical information clearlyConfident working independently while managing competing prioritiesProficiency with Excel, Google Sheets, and documentation management systemsA proactive mindset with a desire to improve processes and create structureBonusExperience within pet supplements, pet food, animal health, or FMCG industriesExperience running palatability trials or working with pet food testing facilitiesExperience supporting audits, certifications, or retailer compliance requirementsKnowledge of NASC, GMP, HACCP, BRCGS, FEMAS, or similar quality standardsExperience working with manufacturers, laboratories, ingredient suppliers, veterinary nutritionists, or regulatory consultantsDegree or qualification in Animal Nutrition, Animal Science, Veterinary Science, Food Science, Regulatory Affairs, Life Sciences, or a related fieldA dog lover (bonus points if your pup is happy to be our taste tester!)Why Join Us?Fully remote - work from anywhereCompetitive compensation packageAutonomous working styleGrowth opportunities in a fast-moving brandHelp shape products that genuinely improve dogs' lives