We have urgent requirement of Product Support Analyst | Hybrid. Please revert if you are interested to apply.

Product Support Analyst

Location: South Jordan, UT 3 days/week in the office

12 month contract to hire must be able to roll into a permanent position

Local candidate only

Candidate MUST be available for onsite interview for final interview 2 interview process

Required for role this is for an Application or Production Support Analyst must have experience supporting Java applications, Python scripting, Unix and Sybase and/or DB2 Database

South Jordan, Salt Lake City, Utah, local candidate, eligibility to convert to perm (around 10 months) 3 days/week in office production support and will work in shifts - 8am 5pm, 10am - 7pm is work schedule, weekend on call on rotation basis (comp time for weekend work) 2 positions - list on resume which shift candidate is open to, clean resume not someone that hopped around to different roles

Requirements:

• 1-5 years of experience
• Team of 8-10, production support, experience in application support (Java)
• Applications run on Java, understanding of Java and troubleshoot in Java, Sybase and distributed DB2 for database (troubleshooting, select queries) Unix operating system (must be proficient), Python experience (preferred), root cause analysis (will train) - Skills Required: Java, Python, Sybase, Unix (if do not know Python will test on JavaScript)
• Day to day for production support group do production support (answering user queries), user interaction, manage incident as well, communication skills important, Java based application, will escalate to Dev teams, just monitoring and escalating, they are automating tasks, little dev in DevOps automation experience in Python

Description:

Responsibilities:

• A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow
• You will troubleshoot issues across the entire stack: hardware, software, application, and network.
• Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders
• Collaborate with development teams and users to resolve Support issues
• Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team
• Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents
• Ensure that our global teams are working together and following consistent procedures and practices.

Skills Desired:

• Bachelors' Degree in Computer Science, or an engineering field
• Prior Financial Industry experience is desirable.
• Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
• Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc.
• Knowledge of ITIL Principles, SDLC, and Agile development is desired
• Experience in Cloud / Distributed computing technology or certification is a plus

Thanks & Regards

Avnish Rao

Technical Recruiter

321-335-1706