Product Support Coordinator

Keywords: Mortgage industry backgrounds, Insurance office or equivalent insurance exposure, customer service and communication skills, Entry Level Position

Duration: 6 - 12 months

Contract to hire: That is the goal but cannot be guaranteed at this time. If unable to convert at end of 12 months, would look to extend an additional 6 months if work volume continues to support it.

Remote or Onsite: Hybrid onsite 3 days a week Would start Tues-Thursday and will re-evaluate after first 90 days.

What can you expect?
You will acquire first-hand experience of the inner workings of a Managing General Agency (MGA) and gain general understanding on how catastrophic modeling influences and supports underwriting, pricing, business planning, capital setting, and risk management processes
You can expect to make a direct impact on business results by utilizing your analytical skills to enable sound risk selection
You will be joining an experienced, collaborative team that excels in communication and supports one another's successes and failures with empathy and understanding
Your career will be supported with a hands-on training and development plan that encourages you to own your career and better yourself by discovering your motivations and unlocking your passions

What is in it for you?
A collaborative office with a fun room (ping pong, foosball, pinball), amazing views of the Rockies, and company happy hours

We will count on you to:
Assist in time sensitive distribution of policy correspondence and legal documents via physical mail or email.
Assist with building inspections to validate information provided and consistent, communicating non-standard or atypical findings within service standards.
Gain an understanding of agency management, product distribution, and claims procedures that enhance growth and underwriting profit.
Professionally communicate with relevant stakeholders via email or other appropriate methods.
Work cross-functionally with Compliance, Claims, Product, Underwriting and other business units to develop process improvements and product enhancements.
Provide input and feedback to leadership for continuous process improvement.
Fill in for other team members to ensure business continuity during peak periods and/or when team members are unavailable.

What you need to have:
High attention to detail, analytical, creativity, intellectual curiosity, a desire to communicate, and strong time management skills
Excellent customer service and communication skills
Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, MS Teams)
Excellent customer service and communication skills
High School Diploma or GED

What makes you stand out?
Insurance, Mortgage, or closely related office experience.
Successful completion of insurance and/or financial designations.
Experience with building construction types and/or terminology.