Product Support RepresentativeAMSOIL INC. has an exciting opportunity as a Product Support Representative in our Technical Services department. In this role you will be providing customer service and technical support on products to AMSOIL dealers and customers via phone, email, and other forms of social media. After an initial training period, this position offers a hybrid work schedule requiring at least three days per week in the office located in Superior, Wisconsin.AMSOIL is a technology-focused lubricant manufacturer headquartered in Superior, Wisconsin. From introducing the world's first API-qualified synthetic motor oil to designing the first wind turbine gear oil to deliver extended drain intervals, our company history is a checklist of industry firsts. We are known for disrupting the industry with innovative products that redefine quality and help customers elicit maximum performance and life from their vehicles and equipment. We serve a broad range of customers, from automotive and powersports enthusiasts to industrial manufacturing plant managers. We are growing rapidly and provide a collaborative work environment with excellent work/life balance.Core Responsibilities:Provide customer service and technical support on AMSOIL products and their intended applications, to dealers and customersProvide outstanding customer service to drive positive sales and increase customer loyaltyAssist with warranty claims by leading investigations and working with AMSOIL personnel to achieve a positive outcomeCollaborate with mechanical experts in evaluating equipment failures specific to warranty claimsProvide technical support to other internal departments as requestedPosition Requirements:High school diploma or equivalentMinimum of 1 year of customer service experienceStrong written and verbal communication skillsStrong skills in operating a computer with proficiency in Microsoft Office ProductsBasic understanding of mechanical equipment and/or lubricantsAptitude and willingness to learn mechanical and lubrication fundamentalsPreferred Qualifications:Experience working in a call center environmentOther Details:Pay Type - HourlyPay Range - $19/hr to $21/hr. *Actual compensation based on experience and skillsBenefits include paid time off and paid holidays each year, employee bonus program, 401(k) with company match, paid life, short-term disability, and long-term disability insurance, competitive health benefits, health savings account (HSA) and flexible spending account (FSA) options, affordable group dental, vision, critical illness, and accident insurance, employee discount on product, and corporate gym membership.If you have any questions or need assistance with the application process, please email: humanresources@amsoil.comEqual Opportunity Employer/Veterans/Disabled. AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.