Product Support SpecialistThe Product Support Specialist role will focus on the CV-ALIR and CV-Exchange products, developed by the ISO/Verisk Insurance Underwriting group and based in College Station, TX.CV-Exchange is a service designed to inform loss payees and mortgagees about policy details and modifications pertaining to their collateral. By facilitating efficient notification processes, this service enables insurance carriers to streamline distribution of various notices to loss payees and additional interest parties.CV-ALIR fulfills insurers' statutory requirements for reporting automobile coverage to state Departments of Motor Vehicles (DMVs).ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and chat.Provide accurate information and support regarding CV-ALIR and CV-Exchange products and services.Troubleshoot and resolve customer issues, with escalation of complex cases as needed.Maintain comprehensive records of customer interactions and transactions.Facilitate communication among customers, external entities, development teams, and other colleagues when necessary.Perform a range of data entry and related tasks requiring sound decision-making based on research.Monitor daily processes and proactively address any issues that may arise.Coordinate account setup between external entities and the account setup team.QualificationsHigh school diploma or equivalent required; college degree preferred.Minimum of three years' experience in business-to-business customer support, demonstrating strong customer focus and attention to detail.Excellent problem-solving skills and keen attention to detail.Proficiency in MS Office applications, particularly Excel.Ability to work both independently and collaboratively within a team.General understanding of P&C insurance is helpful.About UsFor over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Verisk Analytics is an equal opportunity employer.Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.