Product Support Specialist - Entry Level

As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.

• Strong knowledge with reading electrical and mechanical schematics

• Handling emails, including inquiries about part numbers and technical questions.

• Managing parts, ensuring accurate identification, and timely delivery.

• Locating drawings and identifying correct parts for customers.

• Diagnosing and troubleshooting fault codes.

• Reading wiring schematics and contacting engineers for further diagnostics.

• Following up with dealers to ensure timely and accurate resolution of issues.

• Conducting team meetings to discuss ongoing issues, share updates, and strategize solutions.

• Maintain website dedicated to these tasks to ensure efficient and effective product support.

Requirements

• General Diesel Engines Knowledge;

• General Electric Schematics reading and interpretation;
• General Hydraulic Schematics reading and interpretation;
• Microsoft Office Package;
• Ability to multitask and prioritize tasks;
• Ability to work in an international environment;
• Ability to work in a small team;
• Ability to work under minimal supervision;

Benefits

Medical, Dental, Vision, 401k