Position Details
Product Support Specialist Apply
Job Description
Job Description
BEC Technologies, a fast-growing broadband networking & Cellular M2M solution provider is looking for a professional, energetic, self starter to fill the position to be based in Richardson, TX area. This position is responsible for pre-sales & post sales technical engagement with the customer, including product support, product demonstrations and technical presentations.
For more information about the company please visit Product technical support for BEC’s 4G LTE, FTTx, xDSL, M2M/IoT products and BEC’s Cloud Management platform.
- Work and support customers to design network architecture and applications
- Provide solution for field technical and configuration issues
- Assist customer in network configuration and troubleshooting.
- Provide customer demonstration of configuration of BEC products.
- Support regional sales team to complete successful product trials & evaluations
- Perform technical training and education to customers
- Travel to customer sites to support lab testing and/or field trials
Qualifications:
- 3 or more years of product support experience in telecommunication, IT/computer, data networking industry
- Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols.
- Familiar with Telco, ISP and wireless carriers’ network equipment and operations
- Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies
- Hard working and willing to learn new skills and technologies
- Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required.
- Speaks Mandarin prefer
- Speaks Mandarin prefer
- 20% domestic travel may be required
