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Product Support Technician

  • ... Posted on: Jun 29, 2025
  • ... Glyph Technologies
  • ... Cortland, Illinois
  • ... Salary: Not Available
  • ... Full-time

Product Support Technician   

Job Title :

Product Support Technician

Job Type :

Full-time

Job Location :

Cortland Illinois United States

Remote :

No

Jobcon Logo Job Description :

Job Description

Job Description
 
The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.

PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES
 
-       Troubleshoot and repair product returned via RMA.
-       Recover/restore client data.
-       Interact with Engineering and Product Development as requested, reporting on recurring product issues.
-       Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters.
 
KNOWLEDGE AND SKILL REQUIREMENTS
-       Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus!
-       The ability to write code for data recovery and understanding Linux are both a major plus!
-       Familiar with Mac OS as well as Windows PC (Linux a plus!). IT experience a major plus.
-       Detail-oriented and ability to follow guidelines and instructions.
-       Ability to multi-task and work with minimum supervision.
-       Problem solving skills as well as an ability to prioritize work demands.
-       Two years of college or equivalent post-high school computer education.
-       Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
-       The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus!). 

View Full Description

Jobcon Logo Position Details

Posted:

Jun 29, 2025

Employment:

Full-time

Salary:

Not Available

Snaprecruit ID:

SD-zip-71e939d6746500fac13073a81dbf0556df8751b43ba4203965b1fa823a73b67f

City:

Cortland

Job Origin:

ziprecruiter

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Job Description

Job Description
 
The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.

PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES
 
-       Troubleshoot and repair product returned via RMA.
-       Recover/restore client data.
-       Interact with Engineering and Product Development as requested, reporting on recurring product issues.
-       Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters.
 
KNOWLEDGE AND SKILL REQUIREMENTS
-       Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus!
-       The ability to write code for data recovery and understanding Linux are both a major plus!
-       Familiar with Mac OS as well as Windows PC (Linux a plus!). IT experience a major plus.
-       Detail-oriented and ability to follow guidelines and instructions.
-       Ability to multi-task and work with minimum supervision.
-       Problem solving skills as well as an ability to prioritize work demands.
-       Two years of college or equivalent post-high school computer education.
-       Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
-       The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus!). 

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