Product Technical Support Engineer

Technical Support Engineer / Product Support Engineer / Electrical Support EngineerMiddletown, New York$95,000 – $100,000 per year + BenefitsA Technical Support Engineer / Product Support Engineer / Electrical Support Engineer is required to provide advanced electrical engineering support for Uninterruptible Power Supply (UPS) systems, power electronics, industrial controls and mission-critical power infrastructure.This Technical Support Engineer position is focused on diagnosing complex electrical equipment faults, supporting field service technicians, investigating product performance issues and improving the reliability of critical power systems.The role combines electrical troubleshooting, product engineering, testing, commissioning support and technical training. You will act as a senior technical resource for engineers, field technicians and customers, helping resolve challenging electrical and control system problems.Based in Middletown, New York, the position requires four days on-site per week, with periodic domestic and international travel to customer sites, manufacturing facilities and training locations.This position would suit an experienced Electrical Engineer, Power Electronics Engineer or Product Support Engineer with a background in UPS systems, industrial electrical power equipment, power conversion technologies or similar applications.Technical Support Engineer / Product Support Engineer / Electrical Support Engineer Benefits:$95,000 – $100,000 annual salaryMedical, dental and vision insuranceRetirement savings plan with company contributionsPaid vacation, personal days, sick leave and holidaysExposure to complex electrical power and mission-critical infrastructure systemsOpportunities to work on product testing, engineering investigations and technical trainingDomestic and international engineering involvementThe Technical Support Engineer / Product Support Engineer / Electrical Support Engineer Role:Provide advanced electrical troubleshooting and engineering support for UPS systems, power electronics, industrial controls and critical power equipment.Diagnose complex equipment failures, perform root cause analysis (RCA) and recommend corrective actions to improve equipment performance and reliability.Troubleshoot SCR and IGBT power electronics, PLC-controlled equipment, ladder logic and computerized electrical control systems.Support field service engineers and technicians with equipment startup, commissioning, Factory Acceptance Testing (FAT), validation and onsite troubleshooting.Investigate recurring product faults, coordinate non-conformance reports (NCRs) and work with engineering teams on product improvements.Develop and maintain technical documentation, including troubleshooting procedures, startup instructions, operating manuals and Methods of Procedure (MOPs).Develop and deliver technical training to field service technicians and customers on electrical equipment operation, maintenance and fault diagnosis.Provide support for engineering software, service applications and network-connected technical equipment used by field service teams.Technical Support Engineer / Product Support Engineer / Electrical Support Engineer Requirements:Bachelor's degree in Electrical Engineering or a related engineering discipline.Minimum seven years of experience supporting industrial electrical power systems within commercial, industrial, utility, military or equivalent environments.Strong understanding of electrical engineering principles, power electronics, UPS systems and power conversion technologies.Experience working with SCR and IGBT power electronics.Experience troubleshooting PLCs, ladder logic, industrial controls and computerized electrical power control systems.Advanced electrical fault-finding, diagnostic and root cause analysis skills.Knowledge of mechanical bearing assemblies and vibration analysis.Ability to interpret electrical schematics, wiring diagrams and technical documentation.Valid driver's license, valid U.S. passport or ability to obtain one, and willingness to travel domestically and internationally.Ability to work on-site in Middletown, New York, four days per week.Desirable Experience:Experience with UPS systems, backup power generation or other mission-critical electrical power infrastructure.Previous involvement in electrical testing, commissioning, equipment startup or Factory Acceptance Testing.Experience developing technical documentation and delivering technical training.Familiarity with engineering software, Windows-based systems and network-connected industrial equipment.If you're a Technical Support Engineer with experience in electrical power systems, power electronics or industrial controls and enjoy diagnosing complex technical problems, apply now to discuss the opportunity.