Production Line Support

Title : Production Line SupportLocation : Anna, OH - OnsiteDuration : 6+ MonthsType : Contract -W2 (No Visa Sponsorship Available)Responsibilities:This is for B-Shift 2:30pm to 11pm (M/T/W/TH), Friday is 3:30pm to midnight. On-site everyday.The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systemsInteraction with plant floor users and clients (in order to understand production line processes and customers)Support projects such as technology upgrades\implementations of Tier 1 computer systemsReview, understand and react to various monitoring systems for Tier 1 computer systems Required : Experience supporting computer applications and end-user computing devicesExperience supporting Windows 7/10, Active Directory, LAN/NetworkingExperience using MS-Office, and problem ticketing applicationsExperience executing processes on an AIX/UNIX environmentExperience managing 2nd level support calls (Level 1)Experience managing 3rd level support calls (Level 2)Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devicesPreferred general functional knowledge of GALC/ALC systems and associated business processes/systemsAbility to follow and document processesAbility to adapt/learn in a changing environmentExperience with general IT processes and development methodologiesThanks &