Production Manager

Role OverviewThe Production Manager is responsible for managing the successful execution of direct mail production activities across assigned client accounts. This role ensures fundraising campaigns move efficiently from production planning through final delivery while maintaining the highest standards of quality, accuracy, cost management, and client service.The Production Manager serves as the primary production partner for assigned accounts, collaborating closely with Strategy, Creative, Digital, Data & Analytics, clients, and production vendors to translate fundraising strategy into successful production execution.Beyond managing day-to-day production activities, the Production Manager strengthens production operations by building strong vendor relationships, maintaining operational consistency, supporting quality control, and continuously improving production processes.Success in this role is measured by production quality, schedule adherence, vendor performance, financial accuracy, and the successful delivery of fundraising campaigns that meet client expectations.The Production Manager reports to the Senior Director of Production and plays a critical role in delivering reliable, efficient, and high-quality production services across assigned client portfolios.Core ResponsibilitiesProduction ExecutionManage the end-to-end production lifecycle for assigned client campaigns.Translate campaign strategy into executable production plans and specifications.Coordinate production schedules to ensure projects are delivered accurately and on time.Proactively identify production risks and implement solutions to maintain campaign timelines.The Production Manager ensures every campaign moves efficiently from planning through delivery.Vendor & Financial ManagementDevelop and maintain productive relationships with production vendors.Coordinate vendor bidding, estimates, scheduling, and production activities.Manage production budgets, invoicing, postage reconciliation, and cost tracking.Monitor vendor performance to ensure quality, service, and cost-effectiveness. Strong vendor partnerships contribute to consistent production excellence.Production Quality & ComplianceMaintain quality control throughout all phases of production.Ensure campaigns comply with USPS regulations, production specifications, and organizational standards.Review production materials for completeness, accuracy, and readiness before release.Support operational consistency through established production procedures and documentation. Attention to detail ensures successful campaign execution and client confidence.Client & Cross-Functional PartnershipServe as the primary production contact for assigned client accounts.Partner with Strategy, Creative, Digital, Data & Analytics, and vendors throughout campaign execution.Communicate proactively regarding timelines, production recommendations, and project status.Support collaborative problem-solving that contributes to successful campaign delivery. Strong communication and collaboration strengthen the client experience.Operational ExcellenceMaintain accurate production documentation and project records.Support continuous improvement of production workflows and operational processes.Identify opportunities to improve efficiency, consistency, and service.Contribute to a culture of accountability, organization, and operational excellence.Operational discipline creates consistent, reliable production outcomes.QualificationsBachelor's degree or equivalent professional experience.5+ years of direct mail production management experience.Strong knowledge of commercial printing, personalization, data processing, mailing operations, and USPS regulations.Experience managing vendor relationships, bidding, production budgets, invoicing, and postage reconciliation.Excellent project management, organizational, and communication skills.Strong analytical and problem-solving abilities.Ability to manage multiple complex production schedules simultaneously.Experience in fundraising, marketing, advertising, or agency environments preferred. Annual Salary: $75,000+, based on experience and qualifications