Job Summary As the Production Supervisor at RWB Thrift, you will play a vital role in supporting the Production Manager and overseeing daily operations in the production room. You will work closely with the production team to ensure efficient workflow, maintain quality standards, and meet production goals. This role is ideal for someone eager to learn and grow in a dynamic environment, with guidance and support provided by the Production Manager. Your responsibilities will include supervising production activities, coaching and developing team members, and ensuring adherence to safety and operational procedures. You will collaborate closely with the Production Manager to optimize productivity, resolve issues, and contribute to the overall success of our thrift store operations. Resumen del puesto Como supervisor de producción de RWB Thrift, desempeñará un papel esencial en la asistencia al gerente de producción y la supervisión de las operaciones diarias en la sala de producción. Trabajará estrechamente con el equipo de producción para garantizar un flujo de trabajo eficiente, mantener los estándares de calidad y cumplir con los objetivos de producción. Esta función es ideal para las personas que desean aprender y crecer en un entorno dinámico, con orientación y apoyo proporcionados por el gerente de producción. Sus responsabilidades incluirán supervisar las actividades de producción, capacitar y fomentar el desarrollo de los miembros del equipo y garantizar el cumplimiento de los procedimientos operativos y de seguridad. Colaborará estrechamente con el gerente de producción para optimizar la productividad, resolver problemas y contribuir al éxito general de las operaciones de nuestra tienda de segunda mano. Key Responsibilities Production Operations Supervise daily operations in the production room, ensuring efficient workflow and adherence to production schedules. Monitor and maintain quality standards for processed merchandise, ensuring items are prepared for sales floor according to company guidelines. Work closely with the production team to meet production goals and optimize productivity. Team Development & Coaching Coach and develop production team members, providing guidance and support to foster a positive work environment. Assist in training new production team members on operational procedures and safety protocols. Safety & Compliance Ensure compliance with safety regulations and operational procedures to maintain a safe working environment. Conduct regular safety inspections and address any safety concerns promptly. Collaboration & Support Collaborate with the Production Manager to resolve operational issues and implement process improvements. Support the Production Manager in achieving departmental goals and contributing to the overall success of the thrift store operations. Administrative Support Assist in building production schedules and managing workflow to optimize labor efficiency. Provide input for performance evaluations and contribute to the performance management process as directed by the Production Manager. Learning & Development Learn and apply scheduling techniques, recruitment processes, and employee management skills under the guidance of the Production Manager. Participate in training and development programs to enhance skills and knowledge relevant to production operations. Gain exposure to business operations by reviewing key reports, understanding departmental goals, and contributing to achieving performance metrics. Language Requirements Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary. Qualifications Proficiency in both English and Spanish is preferred. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Basic computer skills, including MS Office, Teams, and Outlook. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED preferred. Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required. Physical Requirements Ability to safely perform job functions: physically fit to carry out essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements. Physical Strength: must occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs of force, and constantly apply negligible force when handling objects. Endurance: able to stand for extended periods of time. Manual Dexterity: skilled in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm. Fine Motor Skills: skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands. Balance and Agility: capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks. Visual Acuity: possesses clarity of vision at 20 inches or less and 20 feet or more. Footwear: required to wear closed‑toe shoes for safety purposes. Repetitive Tasks: the job involves regular repetitive motions. Work Environment Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast‑paced and busy environment is essential for this role. Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Ability to work effectively in a noisy environment is a requirement. Lighting: The work environment is bright with lighting throughout the front and back of the store. Ability to work effectively in a bright environment is a requirement. Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer‑focused environment. Effective communication and interpersonal skills are required. Flexibility: The role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well‑rounded collaborative team environment. Other Requirements Dependability: Effective performers demonstrate regular and punctual attendance, behaving consistently and predictably. Integrity: Effective performers think and act ethically and honestly, applying standards of behavior and taking responsibility for their actions. Humility: Effective performers recognize their limitations, are open to learning, and treat everyone with respect and dignity. Adaptability: Effective performers embrace needed change and modify behavior when appropriate to achieve organizational objectives, performing effectively in uncertainty. Attention to Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high‑quality, accurate work. Inclusion: Effective performers create and participate in an inclusive environment, valuing diversity and fostering belonging for all individuals. Team Player: Effective performers are team oriented, identifying with the larger team and prioritizing collective success over personal achievements. Managing Workflow: Effective performers understand task flow, direct progress, and strategically shift employees to meet business needs. Composure: Effective performers maintain emotional control while managing large responsibilities, keeping calm under stress. Informal Communication: Effective performers communicate clearly in casual situations, interpreting body language accurately. Resilience: Effective performers recover from mistakes and adapt to change, sustaining effort despite setbacks. Professionalism: Effective performers conduct themselves in line with organizational values, policies, and standards, communicating effectively and collaborating professionally. Equal Employment Opportunity Statement We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities. #J-18808-Ljbffr