Production Support Engineer

Production Support EngineerHybrid (Charlotte, NC)12 Month ContractEstimated Pay Rate: $60-70/hrWe're looking for a Production Support Engineer to support critical third-party integrations within a consumer banking environment. This role is focused on production support, incident management, troubleshooting, and root cause analysis, not application development.What You'll DoInvestigate and resolve production incidents across applications, APIs, and integrationsPerform incident triage and identify root causesPartner with internal teams and external vendors to drive issues to resolutionMonitor production environments and manage support tickets/escalationsCreate dashboards, operational documentation, and support processesIdentify recurring issues and recommend improvementsWhat We're Looking ForExperience in Production Support, Application Support, Operations, or Technical SupportStrong troubleshooting and problem-solving skillsExperience with incident management and ticketing workflowsAbility to independently investigate complex technical issuesStrong communication and stakeholder management skillsOwnership mindset with excellent follow-throughNice to HaveAPI and integration troubleshooting experienceExperience with Dynatrace, Splunk, ServiceNow, Jira, Confluence, or Power BIUnderstanding of application architecture and system integrationsExperience working with third-party vendors and monitoring toolsABOUT EIGHT ELEVEN:Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.Pay Disclaimer:The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.