Production Support Engineer

Application Support EngineerThe OpportunityJoin a technology team supporting complex, business-critical systems within the financial services industry. In this role, you'll investigate application issues, work across engineering and business functions, and help keep essential technology running smoothly.You'll get hands-on experience with a cloud-based platform supporting quantitative investment workflows, with opportunities to deepen your technical expertise and grow toward systems engineering and reliability.Where You'll Make an ImpactTake ownership of technical incidents, from initial investigation through resolution, using application logs, SQL, stack traces, and debugging tools.Trace problems across applications, databases, APIs, and upstream data sources to pinpoint failures and determine their root causes.Work directly with developers, QA, and business partners to reproduce issues, coordinate fixes, and keep stakeholders informed.Investigate performance degradation, service interruptions, and data discrepancies while developing a strong understanding of the systems involved.Help maintain reliable production operations through scheduled support coverage, including occasional after-hours responsibilities.Create and improve technical runbooks, troubleshooting guides, and internal documentation to make future investigations faster and more consistent.Identify recurring issues and collaborate with engineering teams on longer-term fixes, process improvements, and automation initiatives.Participate in projects focused on improving the stability, maintainability, and efficiency of the technology environment.The Background That Will Help You SucceedA degree in computer science, engineering, or a related field, or equivalent hands-on experience.Around two or more years working with complex software applications in financial services or a similarly demanding technical environment.Working knowledge of SQL and experience with programming or debugging; Python is a plus.An investigative mindset and the ability to work through unfamiliar problems using evidence and structured troubleshooting.The communication skills to work effectively with both technical colleagues and business users.The ability to prioritize under pressure, take ownership of open issues, and follow through without constant direction.Curiosity about how systems operate, along with an interest in automation, infrastructure, and improving reliability over time.Room to GrowThis position offers a path for someone who enjoys solving problems at the application level and wants to develop broader expertise in system architecture, performance, and reliability engineering. You'll work closely with experienced technical teams and gain exposure to the systems and processes behind a sophisticated investment operation.