Production Support Engineer

We are hiring ProdOps Engineer (Java Production Support)- to join our Digital Engineering team.Who are we?For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check Title: Java Production Support ProdOps Engineer / ProdOps Engineer (Java Production Support)Job Type: FTE/ContractJob Location: Las Vegas, NV (Onsite – Mon to Fri)Description:This is a Java Production Support / ProdOps role supporting live enterprise applications — not a pure infrastructure position, since the infrastructure is already built out. The focus is on hands-on Java application troubleshooting, production monitoring, GitLab pipeline support, root cause analysis, and end-to-end issue resolution.What we're looking for:A background that started in Java development and moved into ProdOps, application support, SRE, or DevOps-oriented production support.Ability to troubleshoot application issues directly — going into the code and logs to find the problem, rather than monitoring infrastructure or routing tickets to other teams.Hands-on GitLab pipeline experience, including supporting deployments and making pipeline changes as needed.Demonstrated experience handling production incidents, performing root cause analysis, and resolving issues end to end.Qualification: Bachelor's Degree in Computers or Equivalent