Position Details
Production Support Engineer Mainframe Cobol Hybrid Apply
Job Title: Production Support Engineer - Mainframe/Cobol
Location: Chandler, AZ (Hybrid Job-3 days Onsite/Week)
Duration: 2+ Years Contract
Location: Chandler, AZ (Hybrid Job-3 days Onsite/Week)
Duration: 2+ Years Contract
Required Skills:
- Working knowledge of SMP/E zOS concepts including JCL COBOL. Performing 2nd or 3rd level technical support for mainframe infrastructure software.
- Demonstrate strong skill levels in multiple skill areas particularly those relevant to CICS. Assist service partners in problem resolution.
- Follow-up and communicate unresolved problems
- Provide 24x7 on call coverage on a rotational basis and general problem resolution support to our service partners. Assists in the configuration design troubleshooting and remediation of complex environments.
- Work cooperatively with our peer mainframe technical support teams application development teams and their lines of business.
- Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies.
- Continually define ways to increase service partner satisfaction and deepen partner relationships.
- This position offers a hybrid work schedule
Description:
- In this contingent resource assignment you may: Consult on or participate in moderately complex initiatives and deliverables within Infrastructure Engineering and contribute to large-scale planning related to Infrastructure Engineering deliverables.
- Review and analyze moderately complex Infrastructure Engineering challenges that require an in-depth evaluation of variable factors.
- Contribute to the resolution of moderately complex issues and consult with others to meet Infrastructure Engineering deliverables while leveraging solid understanding of the function policies procedures and compliance requirements.
- Collaborate with client personnel in Infrastructure Engineering.
Required Qualifications:
- 4 years of Technology Infrastructure Engineering and Solutions experience or equivalent demonstrated through one or a combination of the following: work or consulting experience training military experience education.
Skills:
- Lead complex initiatives to develop infrastructure to provide solutions for business applicationsParticipate in various projects intended to continually improve or upgrade the infrastructure
- Evaluate internal and external software solutions which could be leveraged to meet target state architecture goalsReview and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
- Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
- Design, code, test, debug and document programs using Agile development practices
- Make decisions in technical designs, implementation plans and identify project risks and resource requirements. Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
- Recommend courses of action to maintain cost effectiveness and achieve resultsCollaborate and consult with peers, colleagues and managers to resolve issues and achieve goalsInteract with customer and vendor
