Position: Production Support Engineer

Location: Plano, TX (Onsite)

Duration: Fulltime

Job Description

Must Have Technical/Functional Skills

• You'll support Third party -based platforms and customer-facing integrations

Key Skills:

• Knowledge of working with FISERV Products
• Knowledge on incident management, ServiceNow, ITIL processes, Change management
• Knowledge of monitoring tools such as Dynatrace
• Knowledge of Unix, Windows, application Log Analysis
• Maintain system logs, documentation, and support records.
• Ensure adherence to ITIL and other compliance frameworks.
• Support onboarding of new client data feeds and reports.
• Knowledge of Database SQL queries & working with NoSQL DB.
• Assist in implementing system updates and enhancements.
• Participate in testing and validation of new software releases.
• Experience of 2-3 years of collaborating with vendors and troubleshooting Sev1 & Sev2 incidents.
• Knowledge of Autosys, job schedulers.
• Experience integrating Salesforce with enterprise systems
• Automation experience in relevant technologies and tools. Preferred to have Python knowledge.
• Candidate should be willing to do Application Support on rotation as needed by the customer.
• He / She Should be able to independently troubleshoot sev1 and sev2 incidents d provide RCA.
• Must be proficient and have Automation experience in relevant technologies and tools.
• Knowledge on JIRA
• Candidate should be willing to do Application Support on rotation as needed by the customer.
• Good Interpersonal skills
• Ability to co-ordinate with offshore team.
• Good communication / Presentations skills