Production Technology Support Analyst - Dynatrace

Genesis10 is currently seeking a Production Technology Support Analyst - Dynatrace for a contract position with a Global Financial Institution located in Charlotte, NC, Chandler, AZ and Plano, TX. This is a 12+ month contract opportunity. The ideal candidate will be responsible for the administration, support, and optimization of the Dynatrace monitoring platform, ensuring high availability and performance of our application and infrastructure monitoring solutions. Responsibilities: Provide day-to-day administration and support for the Dynatrace platform, including OneAgent and ActiveGate deployment, configuration, and upgrades Monitor the health and performance of the Dynatrace environment and proactively resolve issues Troubleshoot and resolve incidents related to Dynatrace monitoring, integrations, and data collection Collaborate with application, infrastructure, and DevOps teams to onboard new services and optimize monitoring coverage Configure custom dashboards, alerts, synthetic monitors, and management zones as per business requirements Maintain documentation for Dynatrace configurations, processes, and troubleshooting steps Stay current with Dynatrace product updates, best practices, and new features Participate in on-call rotation and provide after-hours support as needed Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) 2+ years of experience supporting Dynatrace or similar APM platforms (AppDynamics, New Relic, etc.) Strong understanding of Dynatrace architecture, including OneAgent, ActiveGate, and Cluster components Experience with deploying and managing monitoring agents on Linux and Windows servers Familiarity with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker) Proficient in troubleshooting application and infrastructure performance issues using Dynatrace Experience with integrating Dynatrace with ITSM, alerting, and automation tools (e.g., ServiceNow, Splunk, PagerDuty) Excellent communication, documentation, and collaboration skills Ability to work independently and as part of a cross-functional team Desired skills: Strong scripting skills (PowerShell, Bash, Python) are a plus Dynatrace Associate or Professional certification Experience with synthetic monitoring, log monitoring, and custom metric ingestion in Dynatrace Knowledge of ITIL processes and incident management best practices Pay range: $36.35 - $44.35 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.