Position Details
Program Coordinator Apply
Job Description
Reports to: Director of Operations
Schedule: Monday–Friday with rotating on-call responsibilities, including weekends and occasional support outside normal residential hours
Status: Full-Time
At Above Expectations, everything we do centers on helping the individuals in our residential programs live meaningful, self-directed lives. Our Program Coordinators are the leaders who make that happen every single day.
This is a high-visibility leadership role responsible for guiding Program Supervisors, ensuring regulatory excellence, strengthening team performance, and building homes where individuals are safe, supported, and empowered.
If you are an experienced residential leader who knows how to balance compassion, accountability, and operations — you’ll thrive here.
What You’ll DoLeadership & Team Development
You’ll directly supervise Program Supervisors and indirectly support DSP teams across multiple homes.
You will:
Create strong, accountable, communicative teams
Coach, mentor, and develop emerging leaders
Lead change and organizational initiatives
Conduct performance reviews and provide ongoing feedback
Promote a culture of appreciation, growth, and professionalism
Maintain positive relationships with families and stakeholders
You are the person making sure the trains run on time and safely.
You will:
Monitor staffing ratios, schedules, overtime, and coverage
Review documentation, incident reports, and service records daily
Ensure timelines are met (ISPs, GERs, T-Logs, audits, etc.)
Conduct routine home visits and quality reviews
Oversee budgets, appointments, vehicle logs, and maintenance follow-up
Ensure supervisors execute responsibilities consistently and correctly
You help the organization stay inspection-ready every day.
You will:
Serve as a subject matter resource on DDDS and regulatory expectations
Lead responses to licensing reviews and plans of correction
Analyze trends from incidents and audits to drive improvement
Ensure policies, procedures, and documentation standards are followed
Quality services start with honoring choice and independence.
You will:
Support teams in helping individuals pursue their goals and preferences
Encourage informed decision-making and community integration
Promote rights, advocacy, and meaningful relationships
Ensure assessments, surveys, and support tools are completed and used effectively
What Makes Someone Successful Here
The best Program Coordinators are:
✔ confident decision makers
✔ calm in crisis
✔ skilled at coaching others
✔ comfortable holding people accountable
✔ highly organized
✔ passionate about person-centered supports
They can zoom in to solve a daily issue and zoom out to improve systems.
What You Bring
Education
High school diploma or equivalent required; college degree preferred.
Experience
At least four years of leadership experience in residential services, such as Program Supervisor or Manager level.
Other Requirements
Valid driver’s license
Ability to pass required background screenings
Comfort with documentation systems and learning new software
Work Environment & Physical Expectations
This role includes time in residential homes and the community. Duties may involve walking, standing, assisting individuals as required by support plans, and responding to emergencies. Reasonable accommodations are available.
What You’ll Love About Working Here
Mission-driven work that changes lives
Leadership autonomy with strong operational support
Opportunity to develop supervisors and grow future leaders
A collaborative management culture
Competitive pay and benefits
A company that invests in quality, compliance, and people
